Senior Client Manager

Charter Technology Solutions

. Serve as the primary advocate and trusted advisor for a set of CTS clients.

Posted 10/13/2026full-timeNew York City • New York • United StatesSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, technology consulting, and project management within a technology services environment. Proficient in Microsoft 365, Google Workspace, and core network infrastructure concepts, ensuring excellent client experiences and effective communication.

Highest-signal resume keywords

Client Relationship ManagementTechnology ConsultingProject Management CertificationMicrosoft 365 AdministrationGoogle Workspace Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client AdvocacyNetwork Infrastructure ConceptsTechnology Equipment ManagementStrategic AssessmentsIT BudgetingTechnical Proposal DevelopmentOpportunity Pipeline ManagementProject ManagementInvoicing ManagementClient Training

Soft Skills

Strong Communication SkillsSelf-MotivatedAdaptabilityOwnershipTime Management

Tools & Technologies

Microsoft 365Google WorkspaceSmart BoardsMicrosoft OfficeGoogle Apps

Certifications & Qualifications

CAPMPMP

Industry Keywords

Managed Services ProviderIT SupportTechnical Account ManagerClient Health MonitoringService Escalation

Tech Stack

Tools & technologies

CloudPMP

About the role

Key responsibilities & impact

Serve as the primary advocate and trusted advisor for a set of CTS clients.
Manage client relationships and ensure an excellent client experience.
Handle client requests for technology equipment, service escalations, IT questions, and technology initiatives.
Develop relationships with key client contacts and identify at-risk clients.
Monitor client health through monthly internal reviews.
Conduct recurring tactical check-in calls to review client health and open issues.
Conduct recurring and one-off client training events on Microsoft 365, Google Workspace, Smart Boards, and other core technologies.
Answer client questions and ensure issues are escalated properly across CTS departments, including ownership of the Potential At Risk Client (PARC) Process.
Complete Strategic Assessments and 1–3 Year IT Budgets.
Consult with clients on technology solutions and develop/present technical proposals with the Solutions team.
Own the overall opportunity pipeline and meet the quarterly NRR forecast.
Address client questions regarding ongoing invoicing.
Occasionally manage client projects.
Participate in prospect discussions as a resource to the New Sales Team.
Develop referrals for new business with client contacts.

Requirements

What you’ll need

6+ Years of work experience, ideally within a technology services business.
RECOMMENDED: Relevant experience in an IT role such as IT Support, Engineering, or as a Technical Account Manager at a Managed Services Provider.
Understanding of core network infrastructure concepts, such as switches, wireless, firewall, and WAN connectivity.
Experience administering, implementing, or consulting with clients regarding Google Workspace and Microsoft 365, as well as other cloud services.
Project Management Certifications (CAPM, PMP) are a plus!
Strong written and oral communication skills.
Ability to occasionally manage multiple projects with competing deadlines and associated teams.
Ability to handle multiple tasks with a clear sense of ownership and priority.
Strong Microsoft Office or Google Apps skills, especially Excel / Sheets.
Self-motivated, able to move and adapt to rapidly changing priorities & client needs.
Typically available 9 AM to 5:30 PM EST, with occasional after-hours work based on client requests.
Local to Brooklyn/New York City for hybrid office work, client locations, and travel.
Ability to work in the United States; employment eligibility verified through E-Verify.

Benefits

Comp & perks

Competitive compensation
Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Employee Assistance Program (EAP)
Retirement Plan (401(k)) with company match
Commuter Benefits
Short-Term Disability Insurance fully paid by the company
Long-Term Disability Insurance fully paid by the company
Life and AD&D Insurance, with optional Supplemental Life Insurance
Paid Time Off, including Paid Parental Leave
10 Holidays
2 Floating Holidays
Hybrid work arrangement
Home working when not at client locations
Local travel and occasional regional travel