Charter Technology Solutions

Client Partner

• Serve as the primary advocate and trusted advisor for a set of CTS clients.
• Manage client relationships and ensure an excellent client experience.
• Handle client requests for technology equipment, service escalations, IT questions, and technology initiatives.
• Develop relationships with key client contacts and identify at-risk clients.
• Monitor client health through monthly internal reviews.
• Conduct recurring tactical check-in calls to review client health and open issues.
• Conduct recurring and one-off client training events on Microsoft 365, Google Workspace, Smart Boards, and other core technologies.
• Answer client questions and ensure issues are escalated properly across CTS departments, including ownership of the Potential At Risk Client (PARC) Process.
• Complete Strategic Assessments and 1–3 Year IT Budgets.
• Consult with clients on technology solutions and develop/present technical proposals with the Solutions team.
• Own the overall opportunity pipeline and meet the quarterly NRR forecast.
• Address client questions regarding ongoing invoicing.
• Occasionally manage client projects.
• Participate in prospect discussions as a resource to the New Sales Team.
• Develop referrals for new business with client contacts.

Explore Senior Client Manager at Charter Technology Solutions. Review requirements and application details.