Business Development Manager

Charters, Meetings and Incentives at NCLH

. Develop, maintain and service a designated portfolio of travel agency accounts within the Southern California territory .

Posted 9/21/2026full-timeRemote • California • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing marketing strategies and sales plans to drive revenue growth within the travel agency sector. Proficient in relationship management, negotiation, and analytical skills to optimize account performance and profitability.

Highest-signal resume keywords

Sales Account ManagementMarketing Strategy DevelopmentNegotiation SkillsAnalytical SkillsMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales PlanningBudget ManagementRevenue AnalysisContract ImplementationPromotional Program Development

Soft Skills

Excellent CommunicationProblem-SolvingTime ManagementAdaptabilityRelationship Building

Tools & Technologies

Microsoft ExcelMicrosoft OutlookMicrosoft WordMicrosoft PowerPointZoomGo To Meeting

Certifications & Qualifications

Associate's Degree in Business AdministrationAssociate's Degree in Marketing

Industry Keywords

Travel IndustryAgency RelationshipsRevenue GrowthPromotional ProgramsSales Objectives

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Develop, maintain and service a designated portfolio of travel agency accounts within the Southern California territory
Maintain and further develop travel agency relationships within the territory
Design and implement local and national marketing and promotional programs to achieve territory sales objectives
Develop marketing plans, strategies and initiatives to stimulate agency revenue growth
Research and source new revenue opportunities within assigned accounts
Create and execute marketing ideas and sales strategies to support travel agency growth
Resolve travel agency issues using knowledge of company products, services and headquarters sales support
Plan, create and implement annual territory sales and marketing plans for top-producing accounts
Review sales plans, accounts, promotional efforts and ROI monthly and adjust plans accordingly
Develop strategic and tactical plans using existing data and reports to achieve territory revenue goals
Implement local and national marketing incentive programs
Make daily sales contacts through in-person calls, Zoom meetings, webinars, phone calls, group meetings, metro meetings and social media
Create and execute promotional programs and provide promotional materials to travel agents
Manage travel, marketing, supplies, advertising and promotion budgets; review and report expenses monthly
Negotiate sales plans and group contracts
Support key, strategic and national accounts, promotions and events
Analyze account sales and marketing plans and ROI, making adjustments after each initiative
Conduct seminars, webinars, familiarization cruises, ship tours, training events, cruise events, trade shows and consumer shows
Perform other assigned job-related functions

Requirements

What you’ll need

Associate's Degree in Business Administration, Marketing or related field
Minimum 5 years of sales or account management experience, preferably in the travel industry
Strong knowledge of Microsoft Office Suite, including intermediate to advanced Excel, Outlook, Word and PowerPoint skills
Experience with Zoom/Go To meeting platforms
Ability to build personal credibility through product knowledge, services, procedures, consistent follow-through and problem-solving
Excellent communication skills and understanding of working with agency owners, marketing professionals and front-line travel advisors
Proven ability to implement contracts using negotiation and presentation skills
Creative ability to develop a personal brand for selling cruise vacations and building relationships
Ability to adapt to a quickly changing sales environment and shift priorities
Analytical skills to translate revenue results and manage budget and forecasting
Ability to prepare and analyze cost of sale results
Effective time management skills to work independently and meet sales goals
Business acumen and understanding of profitability dynamics
Ability to work evenings and/or weekends
Ability to bend and lift up to 30 lbs., with reasonable accommodation
Ability to stand for long periods and provide walking tours for client onboard vessels, with reasonable accommodation

Benefits

Comp & perks

Equal opportunity employment policy
Reasonable accommodation for bending and lifting up to 30 lbs.
Reasonable accommodation for standing for long periods and providing walking tours