Charters, Meetings and Incentives at NCLH

Consultant

• Promote sales to direct consumers by initiating calls, acting on leads and/or prospects, identifying travel needs, presenting Norwegian Cruise Line products, and making travel recommendations
• Establish and maintain quality customer relationships through exceptional customer service, rapport-building, identifying and meeting customer needs and expectations, customer retention, and follow-up
• Close sales and meet or exceed revenue goals
• Build and maintain effective relationships with new and existing consumers
• Maintain consumer prospect lists and contact database to identify client travel trends
• Proactively seek opportunities to promote and sell Norwegian Cruise Line products based on client travel history
• Acquire in-depth industry and company knowledge to explain cruise product features, benefits, pricing, promotions, itineraries, stateroom upgrades, onboard credits, and other shipboard amenities
• Attend and actively participate in daily team meetings and relevant sales training
• Participate in department-approved mass email campaigns targeting specific guest profiles
• Perform other job-related functions as assigned

Personal Cruise Consultant

• Attend to live chats initiated by guests on the Norwegian Cruise Line website
• Respond to inbound chats in a timely manner
• Establish and maintain quality relationships with consumers through exceptional service and rapport
• Identify and meet customer needs and expectations
• Use sales skills to build the customer base and make decisions regarding daily priorities and assigned tasks
• Identify and solve customer issues quickly and effectively
• Communicate cruise product features, benefits, and pricing
• Recommend promotions, itineraries, stateroom upgrades, onboard credits, and other shipboard amenities
• Maintain brand consistency and exemplify Norwegian Cruise Line's missions and values
• Build customer relationships to achieve sales quotas, broaden the customer base, retain customers, and develop business
• Perform other job-related functions as assigned

Web Chat Consultant

Account Manager

• Acquire, develop, and grow partnerships with land-based casinos, casino management companies, and casino loyalty programs
• Build a qualified pipeline within an assigned territory and convert relationships into profitable sources of casino guest acquisition for Norwegian Cruise Line, Oceania Cruises, and Regent Seven Seas Cruises
• Serve as a consultative partner to property marketing leaders and executive decision makers
• Apply casino reinvestment, player economics, segmentation, loyalty strategy, and promotional planning expertise to increase member engagement and incremental revenue
• Own commercial performance of assigned prospects and partners from initial outreach through launch and ongoing growth
• Build and execute territory development plans prioritizing casino operators and properties
• Develop relationships with casino executives and loyalty decision makers
• Originate, qualify, and advance partnership opportunities through discovery, property visits, events, referrals, and outreach
• Develop business cases and proposals; support partnership-term negotiations and approvals
• Maintain pipeline, account plans, activity records, forecasts, and next steps in CRM
• Own commercial relationships, assess partner strategies, design marketing programs, loyalty campaigns, VIP groups, events, and reciprocal benefits
• Lead business reviews, provide recommendations, and secure partner commitments
• Provide partner-facing training, program guidance, and sales materials
• Deliver goals for contracted partners, guest acquisition, casino revenue, partner-sourced revenue, and profitability
• Monitor acquisition cost, reinvestment, redemption, conversion, player value, retention, revenue, and ROI
• Develop forecasts and test-and-learn plans to improve offers, audiences, timing, events, and productivity
• Coordinate with Casino Operations, Marketing, Analytics, Loyalty, Reservations, Legal, and shipboard teams
• Own launch plans, promotional calendars, communications, event requirements, and internal handoffs
• Resolve partner and guest issues and improve processes
• Represent NCLH at casino properties, conferences, partner events, and selected sailings
• Track competitor partnerships, market developments, loyalty trends, and acquisition channels
• Share market intelligence and ensure programs comply with commercial terms, brand standards, data requirements, responsible gaming practices, and policies

Casino Partnerships Manager

Business Development Rep

• Develop, maintain and service a designated portfolio of travel agency accounts within the Southern California territory
• Maintain and further develop travel agency relationships within the territory
• Design and implement local and national marketing and promotional programs to achieve territory sales objectives
• Develop marketing plans, strategies and initiatives to stimulate agency revenue growth
• Research and source new revenue opportunities within assigned accounts
• Create and execute marketing ideas and sales strategies to support travel agency growth
• Resolve travel agency issues using knowledge of company products, services and headquarters sales support
• Plan, create and implement annual territory sales and marketing plans for top-producing accounts
• Review sales plans, accounts, promotional efforts and ROI monthly and adjust plans accordingly
• Develop strategic and tactical plans using existing data and reports to achieve territory revenue goals
• Implement local and national marketing incentive programs
• Make daily sales contacts through in-person calls, Zoom meetings, webinars, phone calls, group meetings, metro meetings and social media
• Create and execute promotional programs and provide promotional materials to travel agents
• Manage travel, marketing, supplies, advertising and promotion budgets; review and report expenses monthly
• Negotiate sales plans and group contracts
• Support key, strategic and national accounts, promotions and events
• Analyze account sales and marketing plans and ROI, making adjustments after each initiative
• Conduct seminars, webinars, familiarization cruises, ship tours, training events, cruise events, trade shows and consumer shows
• Perform other assigned job-related functions

Business Development Manager

• Develop, maintain and service a designated portfolio of travel agency accounts in Houston and surrounding South Texas areas
• Maintain and further develop travel agency relationships within the territory
• Design and implement local and national marketing and promotional programs to achieve territory sales objectives
• Develop marketing plans, strategies and initiatives to stimulate agency revenue growth
• Research and source new revenue opportunities within assigned accounts
• Create and execute marketing ideas and sales strategies to support travel agency growth
• Resolve travel agency issues using company product and service knowledge and coordinate with headquarter-based sales teams
• Plan, create and implement annual territory sales and marketing plans for top-producing accounts covering FIT and Group business
• Review sales plans, accounts, promotional efforts and ROI monthly and adjust plans accordingly
• Use data and reports to develop strategic and tactical plans for territory revenue goals
• Develop pre/post-sales-call strategies and make productive daily sales contacts through in-person calls, Zoom meetings, webinars, phone calls, group meetings, trade shows and social media
• Create and execute promotional programs and provide materials to travel agents
• Manage travel, marketing, supply, advertising and promotional budgets and report monthly expenses
• Negotiate sales plans and group contracts; support key, strategic and national accounts, promotions and events
• Analyze account sales and marketing plans and ROI, making adjustments after initiatives
• Conduct seminars, webinars, familiarization cruises, ship tours, training events, cruise events, and trade and consumer shows
• Perform other job-related functions as assigned

Account Executive

• Seek new and creative opportunities to maximize existing travel-agent business within a designated portfolio of top key accounts in North America
• Design and implement local and national marketing strategies and programs to maximize sales and profitable revenue growth
• Execute assigned travel partners in the “Marketing to Fill” sales strategy
• Analyze promotional programs and return on investment while managing marketing fee and incremental marketing funds
• Provide analysis, reporting, and support for key-account performance and strategy
• Coordinate marketing activities with regional and consortium headquarters, host key accounts, and internal account teams
• Implement regional consortium marketing strategies and initiatives
• Identify high-potential consortium members and develop plans to increase sales share
• Track regional results and provide monthly reporting to the Regional Sales Director
• Collaborate with account directors on marketing plans for national consortium and key accounts
• Make in-person sales calls and outbound calls while sourcing new revenue opportunities
• Develop solutions to partner obstacles and delegate service or troubleshooting matters to support teams
• Maximize affinity and promotional group opportunities to support the booking curve
• Develop quarterly and annual territory sales plans
• Manage and review budgets for travel, cooperative advertising, and promotions
• Maintain agency activity documentation in Salesforce
• Stay current on corporate information, policies, procedures, sales and marketing programs, and communications
• Represent NCLH professionally at conferences, conventions, trade shows, seminars, ship inspections, and other sales functions
• Perform other job-related functions as assigned

Regional Key Account Director

Product Manager

• Translate product strategy and roadmap into detailed features, user stories, and data product requirements, including data models, transformations, and integration needs
• Own and manage the product backlog across data products, pipelines, and integrations, ensuring clear prioritization aligned with business objectives
• Partner with engineering, QA, and delivery teams to ensure high quality, scalable, and timely delivery of data solutions
• Collaborate with stakeholders to gather requirements, define data needs and metrics, and validate solutions against business outcomes
• Define and document data definitions, lineage, and acceptance criteria to ensure consistency, usability, and transparency
• Participate in agile ceremonies, including sprint planning and backlog refinement, to support effective delivery
• Ensure data quality, integrity, and reliability through validation, testing, and monitoring practices
• Support integration efforts across systems, ensuring accurate and timely data flow between upstream and downstream platforms
• Track and communicate product progress, risks, dependencies, and impacts across systems and data pipelines
• Support user acceptance testing, releases, and post launch validation of data products and reporting outputs
• Drive continuous improvement by incorporating user feedback, data usage insights, and performance metrics
• Ensure alignment with enterprise standards, data governance, security, and compliance requirements
• Perform other job-related duties as assigned

Personal Cruise Consultant

Web Chat Consultant

Casino Partnerships Manager

Business Development Manager

Business Development Manager

Regional Key Account Director

Product Lead