Casino Partnerships Manager

Charters, Meetings and Incentives at NCLH

. Acquire, develop, and grow partnerships with land-based casinos, casino management companies, and casino loyalty programs .

Posted 9/22/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in casino marketing, player development, and strategic partnerships, with a strong focus on revenue growth and customer acquisition. Proficient in developing financial proposals, negotiating commercial terms, and executing marketing strategies within the casino and hospitality sectors.

Highest-signal resume keywords

Casino MarketingPlayer DevelopmentStrategic PartnershipsRevenue ForecastingCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Casino Reinvestment StrategiesPlayer SegmentationOffer DesignLoyalty EconomicsFinancial Proposal Development

Soft Skills

Strong Presentation SkillsCommunication SkillsOrganizational Skills

Tools & Technologies

Salesforce

Industry Keywords

Casino ManagementLoyalty ProgramsGuest AcquisitionHospitality ManagementMulti-Brand Loyalty Partnerships

About the role

Key responsibilities & impact

Acquire, develop, and grow partnerships with land-based casinos, casino management companies, and casino loyalty programs
Build a qualified pipeline within an assigned territory and convert relationships into profitable sources of casino guest acquisition for Norwegian Cruise Line, Oceania Cruises, and Regent Seven Seas Cruises
Serve as a consultative partner to property marketing leaders and executive decision makers
Apply casino reinvestment, player economics, segmentation, loyalty strategy, and promotional planning expertise to increase member engagement and incremental revenue
Own commercial performance of assigned prospects and partners from initial outreach through launch and ongoing growth
Build and execute territory development plans prioritizing casino operators and properties
Develop relationships with casino executives and loyalty decision makers
Originate, qualify, and advance partnership opportunities through discovery, property visits, events, referrals, and outreach
Develop business cases and proposals; support partnership-term negotiations and approvals
Maintain pipeline, account plans, activity records, forecasts, and next steps in CRM
Own commercial relationships, assess partner strategies, design marketing programs, loyalty campaigns, VIP groups, events, and reciprocal benefits
Lead business reviews, provide recommendations, and secure partner commitments
Provide partner-facing training, program guidance, and sales materials
Deliver goals for contracted partners, guest acquisition, casino revenue, partner-sourced revenue, and profitability
Monitor acquisition cost, reinvestment, redemption, conversion, player value, retention, revenue, and ROI
Develop forecasts and test-and-learn plans to improve offers, audiences, timing, events, and productivity
Coordinate with Casino Operations, Marketing, Analytics, Loyalty, Reservations, Legal, and shipboard teams
Own launch plans, promotional calendars, communications, event requirements, and internal handoffs
Resolve partner and guest issues and improve processes
Represent NCLH at casino properties, conferences, partner events, and selected sailings
Track competitor partnerships, market developments, loyalty trends, and acquisition channels
Share market intelligence and ensure programs comply with commercial terms, brand standards, data requirements, responsible gaming practices, and policies

Requirements

What you’ll need

Bachelor's degree in Business Administration, Hospitality Management, Finance, Marketing, or a related field, or commensurate professional experience required
Seven or more years of progressive experience in casino marketing, player development, casino business development, strategic partnerships, loyalty marketing, or a related commercial role
Demonstrated success acquiring new accounts and growing complex casino or hospitality partnerships against measurable revenue goals
Established relationships with property marketing leaders and executive decision makers in the assigned casino region
Experience developing financial proposals, evaluating partnership economics, forecasting revenue, and using performance data to recommend action
Strong understanding of casino reinvestment strategies, player segmentation, offer design, loyalty economics, customer acquisition, retention, and property-level casino marketing operations
Ability to negotiate commercial terms, influence senior stakeholders, and coordinate execution across a matrixed organization
Strong presentation, communication, organization, and customer relationship management skills
Cruise, travel, hospitality, or multi-brand loyalty partnership experience preferred
Experience with Salesforce preferred