Executive Collection Specialist

Charters, Meetings and Incentives at NCLH

. Support all aspects of private touring across all three NCLH brands .

Posted 11/3/2026full-timeMiami • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing private touring experiences, including pricing structures and guest communication, while ensuring attention to detail and organization in a fast-paced environment. Proficient in utilizing travel industry tools and maintaining strong customer service standards.

Highest-signal resume keywords

Private Touring ManagementNVS/Seaware ProficiencyCustomer Service SkillsTravel Industry ExperienceDetail-Oriented Organization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Private Tour CustomizationPricing Structure DevelopmentResearch and Quote GenerationTour Program BuildingGround Operator Coordination

Soft Skills

Strong Communication SkillsInterpersonal SkillsTeam CollaborationDetail-Oriented WorkMultitasking Ability

Tools & Technologies

NVS SystemMicrosoft OfficeMicrosoft WordMicrosoft ExcelMicrosoft Query

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Travel IndustryLand ToursShore ExcursionsGuest Experience DesignDestination Services

About the role

Key responsibilities & impact

Support all aspects of private touring across all three NCLH brands
Manage high-volume private touring and/or ADA requests from guests and travel partners
Communicate with ground operators worldwide to design unique guest experiences and obtain information and quotes
Research inquiries, determine arrangements, attain quotes, and create pricing structures
Present private-tour options and pricing to guests and travel partners for sale
Oversee standard private offerings, including cost and retail maintenance
Create and customize private tours, transfers, Pre/Post Land, and Overland programs
Provide detailed information about private requests and communicate services and retail pricing before confirmation
Add confirmed private arrangements to guest booking accounts in the NVS system
Support onboard Destination Services/Shore Excursions Managers with private arrangements
Clear Executive Collection waitlists
Organize VIP transfers, private tours, and special arrangements for International Reservations
Update the Executive Collection Retail Master pricing and information
Assist Entertainment with transfers and special arrangements for lecturers and media groups
Manage and update Turnaround Ground Operator contact lists
Attend meetings and industry functions as required
Update onboard Destination Services Managers regarding customized tours, transfers, and ground operators
Build and update tour programs in MXP throughout the year
Perform other assigned job-related functions

Requirements

What you’ll need

Bachelor's Degree
Related field of study, or any equivalent combination of education and/or relevant experience
Minimum of 2 years of professional experience in the travel industry, including land tours and shore excursions
Strong understanding/knowledge of different ports and destinations preferred
Knowledge and competency of NVS/Seaware, Microsoft Office, Word, Excel, and Microsoft Query
Ability to assimilate and summarize details to support decision-making
Ability to work in a fast-paced, multitasked, and deadline-driven environment
Ability to operate in a team-driven environment and accept immediate project responsibility
Strong customer service, written and verbal communication, and interpersonal skills
Ability to complete assignments with detail-oriented, well-organized, and independent work
Must be detail-oriented and well-organized