Personal Cruise Consultant

Charters, Meetings and Incentives at NCLH

. Promote sales to direct consumers by initiating calls, acting on leads and/or prospects, identifying travel needs, presenting Norwegian Cruise Line products, and making travel recommendations .

Posted 9/30/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong sales acumen with a focus on customer relationship management and product knowledge in the cruise industry. Capable of effectively promoting and selling travel products while exceeding revenue goals in a fast-paced environment.

Highest-signal resume keywords

Sales ExperienceCustomer Relationship ManagementVerbal Communication SkillsProduct KnowledgeMulti-Tasking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales TechniquesTravel RecommendationsRevenue Goal AchievementClient Needs AssessmentDatabase Management

Soft Skills

Customer ServiceRapport-BuildingTeam CollaborationFollow-Up Skills

Tools & Technologies

Contact DatabaseEmail Campaign Tools

Industry Keywords

Norwegian Cruise LineCruise Product FeaturesItinerariesOnboard AmenitiesTravel Trends

About the role

Key responsibilities & impact

Promote sales to direct consumers by initiating calls, acting on leads and/or prospects, identifying travel needs, presenting Norwegian Cruise Line products, and making travel recommendations
Establish and maintain quality customer relationships through exceptional customer service, rapport-building, identifying and meeting customer needs and expectations, customer retention, and follow-up
Close sales and meet or exceed revenue goals
Build and maintain effective relationships with new and existing consumers
Maintain consumer prospect lists and contact database to identify client travel trends
Proactively seek opportunities to promote and sell Norwegian Cruise Line products based on client travel history
Acquire in-depth industry and company knowledge to explain cruise product features, benefits, pricing, promotions, itineraries, stateroom upgrades, onboard credits, and other shipboard amenities
Attend and actively participate in daily team meetings and relevant sales training
Participate in department-approved mass email campaigns targeting specific guest profiles
Perform other job-related functions as assigned

Requirements

What you’ll need

High School Diploma or equivalent
Bachelor's degree in Marketing, Business Administration or related field preferred
Minimum one year of sales experience
Must have excellent verbal communication skills
Must maintain strong working knowledge of Norwegian Cruise Line's products, including the current fleet and ship itineraries
Must be able to multi-task and work in a high energy sales environment that is goal/quota driven
Adherence to strictly enforced dress code required