Web Chat Consultant

Charters, Meetings and Incentives at NCLH

. Attend to live chats initiated by guests on the Norwegian Cruise Line website .

Posted 9/29/2026full-timeRemote • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to build relationships and effectively communicate cruise product features. Proficient in utilizing Salesforce and Sea Web to enhance customer interactions and meet sales goals.

Highest-signal resume keywords

Customer Service ExperienceSales SkillsWritten Communication SkillsKnowledge of Norwegian Cruise ProductsExperience with Salesforce

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceSales TechniquesProblem SolvingProduct KnowledgeRelationship Building

Soft Skills

Clear CommunicationRapport BuildingTime Management

Tools & Technologies

SalesforceSea Web

Industry Keywords

Norwegian Cruise LineCruise ProductsShip ItinerariesBrand ConsistencyCustomer Retention

About the role

Key responsibilities & impact

Attend to live chats initiated by guests on the Norwegian Cruise Line website
Respond to inbound chats in a timely manner
Establish and maintain quality relationships with consumers through exceptional service and rapport
Identify and meet customer needs and expectations
Use sales skills to build the customer base and make decisions regarding daily priorities and assigned tasks
Identify and solve customer issues quickly and effectively
Communicate cruise product features, benefits, and pricing
Recommend promotions, itineraries, stateroom upgrades, onboard credits, and other shipboard amenities
Maintain brand consistency and exemplify Norwegian Cruise Line's missions and values
Build customer relationships to achieve sales quotas, broaden the customer base, retain customers, and develop business
Perform other job-related functions as assigned

Requirements

What you’ll need

High school diploma or equivalent
6 months of working experience with the Norwegian Cruise Line brand
One year of customer service experience
Strong written skills that lend to clear and concise text-based communication
Strong working knowledge of Norwegian cruise products, including the current fleet and ship itineraries
Working knowledge of Salesforce and Sea Web