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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading large-scale shuttle programs, managing transportation partner relationships, and ensuring compliance with safety and operational standards. Proficient in utilizing operational data to enhance service delivery and improve performance metrics.
Highest-signal resume keywords
Operations ManagementTransportation Safety PracticesClient Relationship ManagementDispatch and Route PlanningPerformance Reporting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operations ExperienceFleet ReadinessService RecoveryContractual ComplianceData AnalysisGPS TrackingPerformance DashboardsStaffing CoverageRoute PlanningMotorcoach Operations
Soft Skills
Strong CommunicationNegotiation SkillsConflict ResolutionDecision Making Under PressureSelf-Directed Leadership
Tools & Technologies
Google WorkspaceMicrosoft OfficeProject Management Tools
Certifications & Qualifications
Commercial Driver’s License (CDL)
Industry Keywords
Passenger TransportationShuttle ProgramsField OperationsComplianceKPI Monitoring
About the role
Key responsibilities & impact- Lead complex, large-scale shuttle programs from launch through daily execution and continuous improvement
- Own daily shuttle program execution, including route readiness, vehicle coverage, staging, passenger loading, and shift coordination
- Validate transportation partner staffing, fleet readiness, dispatch coverage, contingency plans, and schedules
- Lead service recovery for delays, missed trips, breakdowns, staffing shortages, and unexpected demand
- Develop operating procedures, escalation protocols, site instructions, and business continuity plans
- Lead assigned CharterUP site personnel and establish shift handoffs
- Serve as primary on-site operational contact for client site leadership, facilities, security, and other stakeholders
- Lead operational meetings and present performance, corrective actions, and improvement recommendations
- Anticipate changes in workforce schedules, site activity, and transportation demand
- Manage transportation partner relationships, contractual service levels, staffing commitments, vehicle standards, and reporting requirements
- Monitor service delivery through field observations, platform data, trip records, and client feedback
- Review performance against contractual KPIs and drive corrective actions through resolution
- Track service hours, vehicle utilization, trip completion, contractual commitments, invoices, and client billing discrepancies
- Recommend operational improvements to increase reliability and reduce waste
- Coordinate with Legal, Safety, and Compliance teams on regulatory, labor, transportation, and contract compliance
- Monitor DOT, FMCSA, and state transportation safety requirements
- Lead onsite response and escalation for operational and safety incidents
- Deliver daily program reports and maintain accurate operational records
- Use GPS, ridership, trip-completion, and passenger-feedback data to improve routes, capacity, reliability, and rider experience
- Maintain program performance dashboards and ridership reconciliation processes
- Track labor compliance documentation and partner compliance verification
Requirements
What you’ll need- Three or more years of operations experience, including on-site leadership of a shuttle, transit, airport, campus, workforce transportation, or comparable field program
- Passenger transportation experience strongly preferred; experience in trucking, construction logistics, or other large-scale field operations will be considered
- Experience serving as the primary point of contact for a client on a live project and resolving service issues directly
- Experience coordinating third-party transportation providers or subcontractors at a job site and enforcing service commitments
- Strong working knowledge of dispatch, route planning, fleet readiness, staffing coverage, and transportation safety practices
- Understanding of motorcoach and passenger carrier operations, including driver hours-of-service limits
- Ability to produce clear daily reporting and use operational data to improve service
- Proficiency in Google Workspace, Microsoft Office, and/or project management tools
- Highly self-directed, with ability to establish operational structure, manage competing priorities, and drive accountability
- Strong communication, negotiation, and conflict-resolution skills
- Ability to make sound decisions under pressure and coordinate multiple stakeholders during service disruptions
- Willingness to work on-site 8–10 hours daily, with flexibility for critical operating periods and escalations outside standard business hours
- Experience implementing or managing operational technology platforms, including GPS tracking, ridership reporting, and performance dashboards
- Bachelor’s degree preferred; equivalent relevant experience welcomed
- Experience supporting data center, large-scale construction, or other complex job-site environments preferred
- Commercial Driver’s License (CDL) or hands-on technical knowledge of vehicles and fleet inspection preferred
- Experience launching a new transportation program or site operation preferred
- Must reside in one of the approved U.S. states listed in the posting
- Significant travel required, approximately 60–80%
Benefits
Comp & perks- Remote-first work model
- Medical, dental, and vision insurance
- Mental health support
- Virtual care
- Gym discounts
- Family-building benefits
- 100% of U.S. employee insurance premiums covered
- Paid time off: 15 PTO days, increasing to 20 after 2 years
- 8 paid holidays
- Company-paid life insurance
- Company-paid short-term disability insurance
- Company-paid long-term disability insurance
- Referral bonuses
- Long-term financial planning support
- 401(k) plan for U.S. employees
- Region-specific savings programs where applicable
- Choice of Mac or PC
- Monitor, keyboard, and mouse
- Flexible work model
- Accommodation support during the hiring process