CharterUP

Project Manager

• Own end-to-end delivery of large, complex cross-functional projects from business case through close-out and retrospective
• Lead project management for large-scale, time-critical mobilizations and maintain a scalable mobilization playbook
• Lead complex client-facing project and event launches, then transition ongoing execution to the account manager
• Build and refine PMO standards, including project charters, status reports, risk and issue logs, governance cadences, and intake processes
• Develop business cases and project charters defining scope, success metrics, resourcing, and timelines
• Hold cross-functional partners accountable for deliverables and deadlines
• Lead change management, drive adoption, and manage resistance
• Plan and manage schedules, dependencies, critical paths, and resourcing conflicts across concurrent projects
• Identify risks and develop mitigation plans
• Lead project meetings, working sessions, executive steering committees, and cross-functional workstreams
• Maintain project ledgers, trackers, RAID logs, and RACI charts; brief leadership as needed
• Track project budgets and flag variances
• Apply Lean Six Sigma and Agile principles to improve project delivery
• Create SOPs, guides, and training materials
• Help shape the long-term PMO roadmap and operating model
• Partner across Enterprise Operations, Technology, Finance, Legal, and client-facing teams

Project Manager – Enterprise Operations

Procurement

• Own sourcing for complex Enterprise opportunities across recurring shuttle programs, major events, transit programs, and large-scale or time-sensitive transportation engagements
• Evaluate transportation scopes, operational requirements, sourcing needs, constraints, and feasibility
• Develop comprehensive program cost models
• Develop sourcing strategies balancing cost, feasibility, service quality, capacity, and client requirements
• Identify and evaluate transportation operators based on pricing, geography, capabilities, capacity, service history, scalability, and fit
• Lead commercial negotiations with operator partners
• Solve complex supply challenges and develop executable solutions
• Build and maintain operator relationships
• Partner with Enterprise Sales throughout sales and RFP processes
• Provide sourcing strategy, program costs, feasibility assessments, market intelligence, and proposal inputs
• Partner with Enterprise Operations on handoffs to active programs
• Support operator or commercial escalations after launch
• Maintain accurate sourcing, pricing, operator, and opportunity information in company systems
• Use data and market intelligence to improve sourcing effectiveness, turnaround time, cost competitiveness, operator selection, and capacity coverage
• Identify emerging supply needs, market constraints, and opportunities to strengthen CharterUP’s transportation network
• Report to the Director of Enterprise Sourcing

Senior Enterprise Sourcing Specialist

Revenue Operations

• Collaborate with sales unit leaders and executive leadership to define, document, and manage the end-to-end revenue process
• Identify bottlenecks and areas for revenue-process optimization
• Design, implement, and document standardized lead-to-opportunity, opportunity-to-close, and post-sales processes
• Serve as secondary administrator for the revenue stack centered on Salesforce and Outreach
• Configure and customize Salesforce and lead integration-enhancement projects
• Ensure revenue-stack data integrity and contribute to the technology roadmap
• Develop and maintain KPI dashboards and reporting across Sales, Account Management, Support, and other revenue functions
• Own monthly commission calculations, data review, and Cost of Sales analysis
• Analyze and assist with annual and quarterly revenue targets, forecasting, and compensation-plan design
• Provide forecasting support to improve forecast accuracy and pipeline visibility
• Conduct deep-dive analysis of pipeline health, sales productivity, campaign effectiveness, and customer churn/retention
• Ensure alignment across Sales segments, Finance, Marketing, and Partner and Service Operations

Project Manager – Enterprise Operations

Senior Enterprise Sourcing Specialist

Revenue Operations Associate