Senior Customer Success Manager

ChartHop

. Own the full customer relationship from implementation handoff through renewal and expansion .

Posted 11/9/2026full-timeRemote • United StatesSenior💰 $90,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer relationships, driving renewals, and facilitating strategic discussions to align customer needs with business goals. Proficient in onboarding, training, and consulting on complex workflows across various functions.

Highest-signal resume keywords

Customer Success ManagementSaaS ImplementationExecutive Relationship ManagementProject ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementRenewal StrategyCustomer Success MetricsData Exposure Risk ManagementWorkflow Consultation

Soft Skills

Executive PresenceCommunicationProblem-SolvingCoachingNegotiation

Industry Keywords

SaaSHigh-Growth StartupEnterprise AccountsMid-Market AccountsStakeholder Engagement

About the role

Key responsibilities & impact

Own the full customer relationship from implementation handoff through renewal and expansion
Manage a book of approximately 20–25 mostly mid-market accounts with a few enterprise accounts
Build relationships with executive buyers, senior decision-makers, and stakeholders
Facilitate strategic discussions to mitigate risk and drive alignment
Initiate and own renewal strategy, narrative, and execution
Coordinate resolution of escalations and communicate through resolution
Identify and mitigate customer risk; surface feedback across internal teams
Define and track customer success metrics tied to business goals
Ensure successful outcomes on key use cases and planning cycles
Drive adoption of retention-critical features and identify expansion opportunities
Advise customers on workflows and review configurations to prevent data exposure risks
Own customer onboarding, training, coaching, and enablement documentation
Own implementation-to-CSM handoff and ensure account continuity
Bring customer feedback, trends, and insights to Product and Engineering
Partner with Sales, Support, and Product to drive customer outcomes

Requirements

What you’ll need

5+ years in Customer Success, SaaS consulting, or a related field
Proven track record of owning enterprise customer relationships, including renewals and commercial negotiations
Strong executive presence; comfortable managing relationships with C-suite and VP-level stakeholders
Experience with SaaS implementations, project management, and cross-functional collaboration
Ability to understand and consult on complex workflows across People, Finance, and Recruiting functions
Proficiency translating customer needs into product feedback and strategic recommendations
Experience at a high-growth startup (nice to have)

Benefits

Comp & perks

$30K–$34.5K bonus
Inclusive employer and diversity-valuing workplace