Senior Manager – Technical Services

ChartHop

. Lead and manage Implementation Specialists and Senior Professional Services Consultants .

Posted 10/17/2026full-timeRemote • United StatesSenior💰 $150,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing technical customer-facing teams, driving integration solutions, and optimizing project management processes. Proven ability to enhance operational metrics and deliver exceptional customer experiences in B2B SaaS environments.

Highest-signal resume keywords

Team LeadershipTechnical OnboardingIntegration ManagementMetrics OrientationExecutive Stakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IntegrationsREST APIsSFTPData StructuresSaaS ConfigurationCapacity PlanningUtilization MetricsKPI ManagementTechnical Customer SuccessImplementation

Soft Skills

Clear CommunicationCoachingProblem SolvingTeam Development

Tools & Technologies

HubSpotPlanhatZendeskPostmanSQLPSA ToolsAI Tools

Industry Keywords

B2B SaaSData AnalyticsHRISTalent AcquisitionRevenue PlatformsFinance PlatformsMid-MarketEnterprise Customers

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Lead and manage Implementation Specialists and Senior Professional Services Consultants
Recruit, coach, and retain team members
Set goals, manage performance, and build a bench of future leaders
Resolve technical blockers including integration failures and data sync errors
Coach the team to troubleshoot independently
Drive root-cause fixes with Support, Product, and R&D
Own technical onboarding, integrations, data cleanup, and project management
Forecast capacity against the sales pipeline and existing customer demand
Build playbooks, processes, and AI-enabled automation to make delivery fast and accurate
Own and report on operational metrics
Partner with Sales on scoping and Customer Success on expansion
Work with executive stakeholders at key customers
Represent the customer perspective to Product and R&D
Success measured through time to value, project CSAT, data accuracy, integration stability, escalation resolution speed, team utilization, engagement, and retention
Report to the Senior Director of Customer Experience and partner with Sales, R&D, and CX

Requirements

What you’ll need

Experience at B2B SaaS companies that are AI-forward and focused on data analytics, particularly HR, revenue, talent acquisition, and finance platforms
Experience delivering for mid-market and enterprise customers with 300 to 1,500+ employees
Experience in Professional Services, Implementation, Technical Customer Success, or consulting
Executive stakeholder management experience
Experience helping scale client-facing technical teams
Experience managing technical, customer-facing teams
Ability to hire and develop talent
Technical depth in integrations, REST APIs, SFTP, data structures, and SaaS configuration
Metrics orientation including capacity planning, utilization, and KPIs
Clear communication with technical and non-technical audiences
Startup experience is a bonus
HRIS or compensation planning platform experience is a bonus
Experience with HubSpot, Planhat, Zendesk, Postman, or SQL is a bonus
Experience with PSA or project management tools is a bonus
Experience using AI tools to improve services workflows is a bonus

Benefits

Comp & perks

$20k bonus based on seniority within the L5 level
Offers equity (per compensation tier summary)