Payroll Support Manager – Corrections

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. Own the team's day-to-day operating rhythm, including priorities, queue health, resource allocation, standups, escalation paths, and SLA performance .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $140,250 - $181,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational management capabilities, including team leadership, performance coaching, and process improvement in a high-growth environment. Proficient in managing complex operational escalations and collaborating across functions to enhance team effectiveness and customer impact.

Highest-signal resume keywords

People Management ExperienceOperational JudgmentPerformance ManagementCross-Functional CollaborationProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementPerformance MetricsEscalation ManagementPayroll KnowledgeTechnical Support

Soft Skills

Strong CommunicationCoachingOrganizational SkillsProblem-Solving

Industry Keywords

FintechPaymentsFinancial OperationsRegulated DomainClient Service

About the role

Key responsibilities & impact

Own the team's day-to-day operating rhythm, including priorities, queue health, resource allocation, standups, escalation paths, and SLA performance
Manage and develop experienced payroll operations specialists through coaching, feedback, performance management, and career development
Create visibility into team performance and surface risks, bottlenecks, and emerging trends
Partner with the senior SME to turn technical expertise into repeatable processes, documentation, and broader team capability
Own complex operational escalations and coordinate technical or cross-functional partners when deeper expertise is required
Partner with leaders across Support, Filing, Tax Operations, Product, and R&D on cross-functional issues
Serve as a thought partner to the head of the department on team strategy, staffing, performance, and operational decisions
Lead the people responsible for investigating and resolving complex historical payroll issues across payrolls, quarters, tax jurisdictions, payments, and filings

Requirements

What you’ll need

Startup or high-growth company background
4-6+ years in operations, technical support, support operations, client service, or a similarly execution-heavy environment
Meaningful people management experience
Direct experience managing a team, coaching performance, and holding clear standards for outcomes and work practices
Formal people management experience, including hiring and managing team growth
Ability to organize people around team metrics
Strong operational judgment regarding priorities, capacity, SLAs, customer impact, and risk
Strong communication skills
Ability to translate between team-level detail and leadership-level framing
Ability to learn a niche domain quickly
Comfort managing people who may initially know more about the technical subject matter
Bias toward building durable systems and improving processes
Familiarity with payroll or payroll tax is a plus, but not required
Experience in fintech, payments, financial operations, or another regulated or technically complex domain is a plus
Ability to work remotely without distraction or disruption while maintaining quality, communication, and productivity
Authorization to work in the United States

Benefits

Comp & perks

Equity
Flexible PTO and sick leave
Generous paid parental leave for all new parents
Flexible return-to-work
401k retirement plan
$100 monthly stipend for home internet and mobile phone expenses
Medical, dental, vision, short-term disability, long-term disability, and basic life insurance coverage effective on the first day of work
Team offsites, events, and hackathons
Annual 3-day company retreat
Meals on Tuesdays and Thursdays for in-office and hybrid employees
Regular happy hours, game nights, and other in-person events for in-office and hybrid employees