Checkly

Support Engineer

• Resolve customer issues by debugging Playwright tests and API check failures
• Analyze packet captures, traceroutes, and timing breakdowns
• Set up single sign-on and SAML
• Provide engineering with clean bug reproductions or open pull requests
• Improve internal and external AI support agents and their handoff processes
• Identify customer patterns and turn support tickets into product fixes and features
• Maintain and expand product documentation
• Use modern support and productivity tools such as Plain, Linear, and Mintlify
• Work directly with customers and collaborate asynchronously with product and engineering

Explore Support Engineer – DevTools, AI Reliability at Checkly. Review requirements and application details.

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Support Engineer – DevTools, AI Reliability