Manager, Account Management

Checkout.com

. Nurture and maintain long-term relationships with key accounts, merchants, and partners .

Posted 10/18/2026full-timeTokyo • JapanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in B2B Account Management and Relationship Management within the FinTech and Payments industry, focusing on strategic problem-solving, project management, and building strong merchant relationships. Proficient in developing comprehensive global payments strategies and utilizing Salesforce for tracking and communication.

Highest-signal resume keywords

B2B Account ManagementRelationship ManagementProject ManagementE-Commerce TechnologiesJapanese Fluency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Strategic Problem-SolvingProject ManagementGlobal Payments StrategiesSalesforceE-Commerce Technologies

Soft Skills

Relationship BuildingCommunicationAdaptability

Industry Keywords

FinTechPaymentsCustomer SuccessMerchant IntegrationConsultative Selling

About the role

Key responsibilities & impact

Nurture and maintain long-term relationships with key accounts, merchants, and partners
Serve as the business advisor and main point of contact throughout merchants’ pre-, during-, and post-integration processes
Act as the voice of the product and ambassador of the brand
Deliver expertise, education, guidance, and mentorship to merchants
Craft merchant-specific account development plans
Build high-touch, consultative, and positive merchant relationships through regular, open communication
Help merchants develop and complete comprehensive global payments strategies
Track merchant project deliverables and update merchant activities in Salesforce
Understand products, services, and partner networks to meet merchant needs
Collaborate with Sales, Legal, Integration, Support, and other teams to ensure an outstanding merchant experience

Requirements

What you’ll need

6+ years’ experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry
Strategic problem-solving skills
Excellent project management skills
Good knowledge of major e-commerce and payments technologies, players, and future trends
Ability to establish robust relationships with assigned customers
Ability to adapt to changing requirements and balance multiple opportunities concurrently
Willingness to work in the office 3 days per week
Current legal authorization to work as an employee in the country of application
Japanese fluency assessed through the application process

Benefits

Comp & perks

Hybrid working model with three days per week in the office
Flexibility to support collaboration and connection
Ownership and fewer blockers
Meaningful challenges and work that makes a difference from day one
Recognition for impact delivered
Growth opportunities
Inclusive and supportive team environment
Reasonable adjustments and accommodations during the hiring process