Manager, Account Management

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. Own and execute account development plans for a portfolio of strategic NORAM merchants .

Posted 10/2/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $211,422 - $248,830 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B Account Management and Relationship Management, with a strong focus on strategic partnerships and commercial growth in the payments and fintech sectors. Capable of leading complex initiatives, utilizing data-driven insights to influence product strategies and enhance merchant relationships.

Highest-signal resume keywords

B2B Account ManagementRelationship ManagementProject ManagementCommercial JudgmentDigital Commerce

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account DevelopmentData AnalysisNegotiationStrategic PlanningCustomer Insights

Soft Skills

Clear CommunicationIntellectual CuriosityHigh OwnershipOrganizational Skills

Tools & Technologies

Payment SystemsFintech SolutionsAI Technologies

Industry Keywords

NORAM Market DynamicsEnterprise AccountsCustomer SuccessCommercial GrowthCross-Border Expansion

About the role

Key responsibilities & impact

Own and execute account development plans for a portfolio of strategic NORAM merchants
Build consultative relationships with merchant stakeholders from operators through executive leadership
Serve as the primary commercial and relationship lead during the post-integration lifecycle
Develop deep understanding of merchant business models, customer journeys, payment performance, priorities, and growth plans
Identify and advance opportunities across payment volumes, product adoption, geographic expansion, and commercial growth
Lead commercial conversations and negotiations with Sales, Finance, Legal, Product, and other teams
Translate merchant needs into internal priorities and influence product roadmaps, go-to-market motions, and service improvements
Project-manage complex merchant initiatives, including cross-border expansion, new payment methods, optimization programs, and operational improvements
Use data and customer insights to diagnose performance, quantify opportunities, and make recommendations
Provide regular account updates, risk visibility, and forward-looking plans to NORAM and global leadership
Share market feedback and best practices to improve service to enterprise merchants

Requirements

What you’ll need

6+ years of experience in B2B Account Management, Relationship Management, Customer Success, Strategic Partnerships, or a related commercial role
Experience ideally in payments, fintech, technology, banking, or consulting
Experience managing complex enterprise accounts and building trusted relationships with senior and executive stakeholders
Strong commercial judgment, including identifying growth opportunities and leading or supporting negotiations
Strategic, analytical, and data-driven approach to account planning and decision-making
Excellent project management skills and ability to coordinate multiple workstreams
Strong understanding of digital commerce, payments, fintech, and NORAM market dynamics
Clear and compelling communication skills with ability to influence stakeholders at all levels
Customer-first judgment and ability to balance merchant outcomes, commercial performance, and operational realities
High ownership, organization, and follow-through
Intellectual curiosity and ability to learn complex products and apply new technologies, including AI
Legally authorized to work as an employee in the country of application
Willingness to work in the office three days per week

Benefits

Comp & perks

Hybrid working model with flexibility
Three days per week in the office
Career growth and development opportunities
Meaningful work with ownership and impact
Accessible hiring process and reasonable adjustments
Inclusive workplace supporting people from all backgrounds and identities