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Customer Success Manager – French Speaking
Chegg Inc.. Build strong, long-term relationships with clients .
About the role
Key responsibilities & impact- Build strong, long-term relationships with clients
- Ensure clients maximise their use of Busuu and that agreed goals and KPIs are met
- Develop and deploy strategies and action plans to improve client experience, gross/net retention, and account growth
- Successfully onboard new clients and build capabilities to help them implement Busuu in their organisation
- Work with new business and product teams to translate business needs and product requirements into customer solutions
- Drive customer references, case studies, and referrals
- Identify emerging trends in the local corporate language market and maintain awareness of the competitive environment
- Ensure customers achieve better business results through Busuu engagement strategies
- Renew and expand accounts, with commercial performance as a primary measure
Requirements
What you’ll need- 3+ years experience in Customer Success, Client Relationship, or Account Management within a technology business and SaaS environment
- French and English fluency
- Entrepreneurial, solutions-focused approach with clients’ needs at the core of business
- Ability to interpret and present client data to customers
- Keen interest in identifying client problems and finding smart solutions
- Previous experience with enterprise-sized clients in a SaaS model
- Additional European language skills are a bonus
- Experience in the ed tech industry is a bonus
Benefits
Comp & perks- Private Health Insurance scheme
- Training budget for field learning, virtual conferences, and events
- Flexible working hours
- Hybrid or remote model of working
- Free breakfast, snacks, and fresh fruit in centrally located offices
- Enhanced maternity and paternity leave
- Social activities including team lunches, Friday socials, quarterly team events, and company events