FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in medication adherence practices and protocols, with strong capabilities in patient communication and problem resolution. Proficient in coordinating with healthcare professionals and managing prescription processes to enhance patient experiences.
Highest-signal resume keywords
Pharmacy Technician CertificationMedication Adherence PracticesPatient Communication SkillsMicrosoft Office Suite ProficiencyCustomer Service Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medication Adherence AnalysisPrescription ProcessingPharmaceutical CalculationMedication SynchronizationInsurance Adjudication
Soft Skills
Interpersonal SkillsTime ManagementAttention to DetailActive ListeningEmpathy
Tools & Technologies
Database SoftwarePresentation Software
Certifications & Qualifications
Pharmacy Technician CertificationMedication Assistant Certification
Industry Keywords
HealthcarePatient EnrollmentHEDIS MeasuresCall Center ExperienceMedication Dispensing
About the role
Key responsibilities & impact- Make outbound calls to patients and healthcare professionals regarding medications, adherence, and barrier removal
- Analyze, research, and resolve barriers to prescription regimen adherence
- Coordinate with healthcare professionals, pharmacies, providers, clinical pharmacists, and the pharmacy department
- Assist patients with medication refills, medication synchronization, and 90-day supply requests
- Capture medication adherence prescription requests and needs
- Coordinate prescription transmission, processing, insurance adjudication, error resolution, packaging, and preparation for dispensing
- Follow medication adherence workflows for patient enrollment and medication regimen delivery
- Ensure prescription processing tasks are accurate and reviewed before dispensing
- Meet leadership-established outreach targets through telephone, email, and mail communications
- Provide feedback and solutions to improve the medication adherence patient/client experience
- Assist with training clinical personnel involved in Part D HEDIS measures
- Perform other duties as assigned by management
Requirements
What you’ll need- High School Diploma or equivalent required, or additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis
- Certification as a Pharmacy Technician or Medication Assistant with a minimum 6 months of related work experience, or a minimum of 2 years of work experience in a medication dispensing/pharmacy setting or call center
- Foundational knowledge and understanding of standard medication adherence practices, protocols, techniques, functions and processes
- Excellent interpersonal, telephone communication, written, verbal, listening, and pharmaceutical calculation skills
- Good organizing and prioritizing skills
- Strong time-management skills and attention to detail
- Customer service mindset with patience, calmness, and empathy in challenging situations
- Ability to actively listen, understand patient questions, and provide accurate answers or solutions
- Ability to make sound decisions and conduct follow-ups for problematic situations
- Ability to handle sensitive and confidential patient, department, or company data with discretion
- Ability to interact with internal and external parties at all levels
- Ability to multitask in a fast-paced healthcare environment
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, plus database and presentation software
- Ability and willingness to travel locally, regionally, divisionally, or domestically up to 10% of the time
- Spoken and written fluency in English
Benefits
Comp & perks- Comprehensive benefits
- Career development and advancement opportunities
- Work-life balance
- Bonuses or commissions may be available