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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on patient interactions and scheduling, utilizing web-based technology and CRM systems. Exhibits exceptional verbal communication and organizational abilities in a fast-paced healthcare environment.
Highest-signal resume keywords
Customer Service ExperienceCall Center ExperienceHealthcare Setting ExperienceWeb-Based CRM SystemsVerbal Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceCall Center OperationsWeb-Based TechnologyMicrosoft Office SuiteKeyboarding
Soft Skills
Active ListeningOrganizational SkillsMultitaskingDecision MakingCollaboration
Tools & Technologies
Customer Relationship Management Systems
Certifications & Qualifications
High School DiplomaGED Equivalent
Industry Keywords
Patient SchedulingHealthcareBusiness AcuityCustomer LoyaltyDemanding Environment
About the role
Key responsibilities & impact- Receive inbound and make outbound customer service calls related to patient scheduling and general inquiries
- Respond to patient inquiries based on the ChenMed core model for care
- Escalate issues and concerns as appropriate
- Make timely decisions according to department standards, procedures and policies
- Document interactions using web-based technology
- Provide prompt and accurate service to maintain business relationships and promote loyalty
- Collaborate with team members across multiple departments to promote VIP customer service and patient interactions
- Support initiatives and medical centers across ChenMed entities
- Perform other duties as assigned or modified by management
Requirements
What you’ll need- High school diploma or GED equivalent required
- Minimum of 1 year of customer service experience required
- Call center or similar customer service experience is a plus
- 3 years working in a call center environment preferred
- 1 year working in a healthcare setting preferred
- Must reside within the Continental United States and within a state where the company is registered as a legal entity
- Experience with web-based customer relationship management systems
- Competent-level business acuity
- Comprehensive knowledge of general/core job-related functions, practices, processes, procedures, techniques and methods
- Exceptional verbal communication skills including active listening
- Excellent organizational and multitasking skills
- Ability to operate in a demanding environment
- Proficient in keyboarding and Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
- Availability and willingness to work overtime as requested
- Spoken and written fluency in English; bilingual skills are a plus, with Spanish, Creole, or Vietnamese preferred
Benefits
Comp & perks- Comprehensive benefits
- Career development and advancement opportunities
- Great work-life balance
- Bonuses or commissions may be available