Account Coordinator

CHEP

. Support customers through inbound calls and emails .

Posted 9/24/2026full-timeMississauga • CanadaMid-LevelSenior💰 CA$64,000 - CA$88,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Account Management, focusing on driving service quality and customer satisfaction through effective communication and data analysis. Proficient in utilizing Six Sigma/Lean methodologies to enhance operational efficiency and support financial performance metrics.

Highest-signal resume keywords

Customer Account Relationship ManagementKey Performance Indicators (KPI) AnalysisSix Sigma/Lean MethodologiesMicrosoft Office Suite ProficiencySAP Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisAccount ReconciliationOperational Data AnalysisInvoice Dispute ResolutionPredictive Account-Health MetricsFinancial MeasuresCycle Time AnalysisRoot Cause AnalysisKPI ReportingWaste Elimination

Soft Skills

Interpersonal SkillsCommunication SkillsCollaborationProblem-SolvingCustomer Service Orientation

Tools & Technologies

SAPCRM SystemsMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Industry Keywords

Service CompanyMatrix StructureCustomer SatisfactionRevenue GrowthCHEP Best Practices

About the role

Key responsibilities & impact

Support customers through inbound calls and emails
Manage a defined customer portfolio and account health
Address account issues and ensure timely resolution
Analyze customer operational data, cycle times, and asset movements
Lead account reconciliation processes and conduct audits
Prepare, track, and communicate KPI reports
Identify value-creation opportunities and develop customer solutions
Resolve invoice disputes and operational challenges through root cause analysis
Collaborate with Finance, IS/IT, Operations, Logistics, Asset Management, Sales, and Supply Chain teams
Develop and implement predictive account-health metrics
Maintain customer contact across the territory at least four times annually
Monitor billing, transactions, account KPIs, pallet audits, balances, invoices, and CRM service requests
Manage sales and customer service activities to meet revenue and profitability targets
Monitor payment trends, DSO, aging reports, and credit balances
Implement CHEP best practices, products, services, technology, policies, and self-service options
Drive customer satisfaction, loyalty, service quality, and revenue growth
Support CHEP Health & Safety and Zero Harm initiatives

Requirements

What you’ll need

Bachelor’s degree or College Diploma
3-5 years Sales/Service experience in a service company
Experience with financial measures and Key Performance Indicators
Experience working successfully in a matrix structure
Customer account relationship management experience
Ability to drive service quality resulting in greater and sustainable customer satisfaction
Expertise in eliminating waste in business processes using Six Sigma/Lean tools
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook)
Ability to build, maintain, validate, and analyze large amounts of data
Excellent interpersonal and communication skills
Knowledge of Six Sigma/Lean methodologies preferred
Experience working with SAP preferred

Benefits

Comp & perks

Hybrid Work Model
Work-life balance and flexibility
Health & Safety initiatives
Equal opportunity and diverse workforce commitment