CHEP

Supply Chain

• Serve as the first point of contact for employees and managers on HR processes, policies, and employee-related queries
• Support programs aligning organizational structure, people capabilities, systems, and culture with business strategy
• Develop and maintain programs for retention, promotion, engagement, talent management, organization design, performance management, compensation, and benefits
• Coach line managers on the HR self-service model, including Workday case creation and the central employee hub
• Ensure compliance with legal requirements in day-to-day employee management
• Support onboarding, training, compliance initiatives, performance reviews, salary reviews, talent reviews, and engagement surveys
• Act as trusted HR partner for Supply Chain operations in Germany and selected European manufacturing locations
• Lead employee relations, Works Council collaboration, engagement, wellbeing, organizational change, and workforce planning activities
• Advise Plant Managers and leadership teams on people-related matters
• Support talent reviews, succession planning, leadership development, recruitment, and regional/global HR programs
• Collaborate with HR Centres of Expertise and HR Operations on service delivery and process improvement
• Manage complex employee relations and Works Council matters in a unionized manufacturing environment
• Monitor engagement, retention, absenteeism, wellbeing, and talent metrics
• Support cross-border HR projects within the European Supply Chain organization

HR Generalist – Supply Chain

QA Engineer

• Implement and execute the Quality Audit Program across CHEP-owned and subcontracted service centers
• Conduct announced and unannounced audits assessing product quality and process compliance
• Monitor and improve adherence to QMS requirements, Standard Operating Procedures, and quality best practices
• Support quality initiatives, product strategies, process improvements, and operational rollouts
• Act as CHEP’s customer-facing quality representative
• Lead root cause investigations and corrective action processes (RCA/CAPA)
• Support investigations into operational failures, customer complaints, and service disruptions
• Provide coaching and guidance to operations teams
• Gather and analyze field intelligence to identify trends and improvement opportunities
• Develop and deliver quality and compliance training programs
• Promote quality, accountability, and continuous improvement across CHEP and partner operations
• Monitor and report on AQL, QMS compliance, damage ratios, audit performance, and corrective action effectiveness
• Analyze trends and recommend actions to improve product and service quality performance
• Support data-driven decision-making through quality reporting and insights

Quality Assurance Leader

Account Manager

• Support customers through inbound calls and emails
• Manage a defined customer portfolio and account health
• Address account issues and ensure timely resolution
• Analyze customer operational data, cycle times, and asset movements
• Lead account reconciliation processes and conduct audits
• Prepare, track, and communicate KPI reports
• Identify value-creation opportunities and develop customer solutions
• Resolve invoice disputes and operational challenges through root cause analysis
• Collaborate with Finance, IS/IT, Operations, Logistics, Asset Management, Sales, and Supply Chain teams
• Develop and implement predictive account-health metrics
• Maintain customer contact across the territory at least four times annually
• Monitor billing, transactions, account KPIs, pallet audits, balances, invoices, and CRM service requests
• Manage sales and customer service activities to meet revenue and profitability targets
• Monitor payment trends, DSO, aging reports, and credit balances
• Implement CHEP best practices, products, services, technology, policies, and self-service options
• Drive customer satisfaction, loyalty, service quality, and revenue growth
• Support CHEP Health & Safety and Zero Harm initiatives

Account Coordinator

• Develop and manage large-scale capital engineering projects for automation, IoT, and continuous improvement solutions
• Collaborate with Operations, Health & Safety, Finance, Quality, and external suppliers throughout project lifecycles
• Prepare CapEx documents, cost estimates, project justifications, equipment layouts, and technical specifications
• Manage equipment installation and commissioning, including contractor supervision and safety compliance
• Drive continuous improvement to reduce Mean Time Between Failures and increase operational efficiency using AI, robotics, and digital twins
• Develop training programs and operational documentation for handover to operational teams
• Maintain financial control, forecast expenditures, manage budgets, and ensure fiduciary compliance
• Champion Zero Harm, environmental, safety, and regulatory standards
• Lead and evolve S+ serialization processes and technology in service centers and pallet-handling locations
• Serve as principal Process Owner for equipment, infrastructure, and software supporting the S+ ecosystem
• Lead development, standardization, implementation, and continuous improvement with Chile, North America, and global teams
• Lead site-based S+ proof-of-concept and pilot activities
• Measure and report trial and test success and recommend next steps
• Define ramp-up and run metrics; develop scorecards and tracking processes
• Track process and equipment expansion across North America and Chile and deliver progress updates
• Define and document global operating processes for S+ equipment
• Convert local improvement ideas into projects, requirements, and project documentation
• Ensure maintenance and repair processes are documented
• Validate Total Cost of Ownership assumptions and values during update cycles

Supply Chain Digital Readiness – Process Solutions Lead

Technical Project Manager

• Lead the design, development, and deployment of innovative automation capabilities supporting the Service Centre of the Future
• Develop and manage large-scale capital engineering projects for automation, IoT, and continuous improvement solutions
• Collaborate with Operations, Health & Safety, Finance, Quality, Global Automation, Regional Engineering, and external suppliers or partners
• Prepare Capex documents, including cost estimates, project justifications, equipment layouts, project details, and technical specifications
• Manage equipment installation, commissioning, equipment development, and Global Automation Technical Centre test schedules
• Supervise contractors and partners while ensuring safety, environmental, and legislative compliance
• Drive continuous improvement using AI, robotics, digital twin models, Industry 4.0, and other advanced technologies
• Advance automation technologies from concept through proof-of-concept, pilot, and deployment readiness
• Deliver projects on schedule, within budget, and according to technical, quality, and safety requirements
• Manage project budgets, forecasts, risks, scope, schedules, and stakeholder expectations
• Develop operational documentation, including as-built drawings, manuals, and spare parts lists
• Establish training materials and support knowledge transfer and technology adoption
• Champion Zero Harm, environmental standards, and regulatory compliance

Engineering Project Manager

Pricing Analyst

• Develop, communicate, and lead pricing and revenue management strategies across sectors and segments to maximize profitability.
• Provide analytical breakdowns of pricing structures to inform decisions and enhance pricing effectiveness.
• Lead the design, implementation, and measurement of pricing actions.
• Perform value chain analysis supporting cost reductions, service differentiation, and improved customer service metrics.
• Develop pricing tools and methodologies, including pricing waterfall analytics and value-based pricing models.
• Oversee contract renewals, win/loss metrics, and pricing performance.
• Analyze historical pricing trends and refine deal-scoring KPIs.
• Mentor and manage a team of pricing professionals.
• Lead customer- and segment-level pricing strategies, including price increase programs, guardrail frameworks, and deal pricing governance.
• Own the B2B price increase workstream for assigned customer segments, including churn-risk scoring and pricing recommendations for approximately 2,400+ customers.
• Develop pricing guardrails, floor and ceiling structures, approval workflows, and sacrifice value or break-even frameworks.
• Translate pricing strategy into field-facing tools and playbooks for Sales.
• Own pricing models, segmentation tools, elasticity frameworks, and margin waterfall analytics.
• Serve as thought partner and validation lead for Pricefx enhancements and own Pricefx Voice of Customer exercises.
• Develop churn, price sensitivity, win-back scoring, competitive vulnerability, and cost-to-serve models.
• Monitor transportation and labor surcharge mechanisms and recommend calibration adjustments.
• Design and maintain microcluster segmentation frameworks.
• Partner with Sales, Finance, and Operations to embed pricing discipline.
• Own pricing performance metrics, trend reporting, and variance attribution for the Commercial Health Dashboard.
• Lead deal review governance and contribute to annual pricing strategy planning.
• Maintain competitive intelligence infrastructure and develop competitive response playbooks.
• Build pricing literacy through training, structured tools, and AI-assisted coaching.
• Present pricing strategies, model outputs, and recommendations to Director- and VP-level stakeholders.

Senior Manager, Pricing & Profitability

Business Development Rep

• Build and sustain strong customer relationships across a portfolio, serving as the main point of contact for inquiries, issue resolution, and satisfaction
• Identify growth opportunities and pursue new business leads to increase revenue through expansion and pricing optimizations
• Collaborate with Sales, Operations, Category Management, and other cross-functional teams on strategic plans
• Conduct regular business reviews, manage tenders, and negotiate contracts
• Monitor account performance using key metrics and customer feedback such as NPS
• Oversee the annual audit process, ensure compliance with CHEP policies, and recover outstanding equipment fees
• Lead initiatives to reduce transport costs and improve supply chain efficiency
• Support integration of sustainability initiatives with customers
• Manage a customer portfolio to drive growth, satisfaction, and long-term relationships
• Own commercial relationships with national/MNA customers with major growth opportunities across Benelux
• Prioritize the funnel pipeline and address opportunities supporting Benelux growth
• Apply project management and the M/H buyer’s journey to win business
• Evaluate and potentially integrate the business implementation team into complex or large conversions
• Use CHEP sustainability and digital differentiators against competitors
• Defend existing business and profit
• Contribute to value funnel initiatives, supply chain cost improvements, and related customer cases
• Support escalations in Account Management, analyst and audit teams, and CX topics

Business Development Manager

Investigator

• Design and execute proactive loss prevention and asset recovery programs across the region
• Protect CHEP’s proprietary information and intellectual property assets
• Lead undercover investigations and complex surveillance operations
• Coordinate follow-up actions for identified security risks and asset loss
• Monitor and implement fraud prevention measures
• Lead internal and external fraud investigations and prosecutions
• Gather, analyze, and categorize criminal-activity data
• Build a comprehensive database supporting current and future investigations
• Conduct internet security and social media investigations
• Manage post-incident follow-up and property recovery efforts
• Ensure timely resolution of asset loss cases
• Serve as a subject matter expert on security standards and disciplines
• Drive asset protection, loss control, and audit initiatives
• Deploy electronic tracking equipment where authorized, following legal guidelines
• Travel in the field 4–5 days per week, typically with one at-home administrative day

Senior Asset Protection Investigator

Representative

• Manage all locations within an assigned territory that do not have a commercial agreement with CHEP
• Visit, call on, and build relationships with nonparticipating distributors, unknown locations, and pallet recyclers to recover CHEP assets
• Monitor and track asset flow within the assigned territory
• Negotiate and facilitate the return of CHEP pallets to the network
• Assume full responsibility for tracking and recovery of all CHEP pallets within the territory
• Build relationships with potential customers and encourage participation in the CHEP program
• Maintain continuous contact with the local pallet recycler community
• Identify and report potential illegal buying or selling of CHEP assets
• Communicate CHEP’s ownership rights and educate locations and recyclers on asset return processes
• Partner with Logistics Coordinators, Low Volume Recovery fleets, and the Asset Protection team
• Utilize CHEP Low Volume Recovery fleet, CHEP CDL Fleet, scheduled third-party carriers, or personal collection methods
• Complete administrative duties promptly and accurately
• Identify new sales opportunities for the CHEP network