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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Quality Management Systems, Root Cause Analysis, and Corrective and Preventive Actions while effectively leading quality audits and investigations. Possesses strong analytical skills to drive continuous improvement and ensure compliance with quality standards.
Highest-signal resume keywords
Quality Management SystemsRoot Cause Analysis (RCA)Corrective and Preventive Actions (CAPA)ISO 9001Lean Six Sigma
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality AuditingData AnalysisProcess ImprovementComplaint ManagementTrend Identification
Soft Skills
Strong CommunicationStakeholder ManagementDetail-OrientedOrganizational SkillsCustomer-Focused
Tools & Technologies
SAPSalesforcePower BI
Industry Keywords
GMPFood IndustryQuality StandardsContinuous ImprovementOperational Rollouts
About the role
Key responsibilities & impact- Implement and execute the Quality Audit Program across CHEP-owned and subcontracted service centers
- Conduct announced and unannounced audits assessing product quality and process compliance
- Monitor and improve adherence to QMS requirements, Standard Operating Procedures, and quality best practices
- Support quality initiatives, product strategies, process improvements, and operational rollouts
- Act as CHEP’s customer-facing quality representative
- Lead root cause investigations and corrective action processes (RCA/CAPA)
- Support investigations into operational failures, customer complaints, and service disruptions
- Provide coaching and guidance to operations teams
- Gather and analyze field intelligence to identify trends and improvement opportunities
- Develop and deliver quality and compliance training programs
- Promote quality, accountability, and continuous improvement across CHEP and partner operations
- Monitor and report on AQL, QMS compliance, damage ratios, audit performance, and corrective action effectiveness
- Analyze trends and recommend actions to improve product and service quality performance
- Support data-driven decision-making through quality reporting and insights
Requirements
What you’ll need- Bachelor's degree in Engineering, Quality Management, Supply Chain, Logistics, Manufacturing, Food Science, or a related field preferred
- 1-3 years of experience in Quality, Operations, Manufacturing, Supply Chain, Customer Service, or Continuous Improvement
- Experience handling customer complaints, quality investigations, or corrective action processes is highly desirable
- Understanding of quality investigations, complaint management, Root Cause Analysis (RCA), and Corrective and Preventive Actions (CAPA)
- Strong analytical and reporting skills with the ability to interpret data and identify trends
- Knowledge of Quality Management Systems and quality standards
- Familiarity with SAP, Salesforce, and Power BI is an advantage
- Knowledge of ISO 9001, GMP/Food Industry requirements, and Lean Six Sigma principles is preferred
- Risk assessment and problem-solving mindset
- Strong communicator with excellent listening and stakeholder management skills
- Ability to build trust through structured investigations and professional follow-up
- Detail-oriented, organized, and accountable
- Adaptable with a proactive and continuous improvement mindset
- Customer-focused with the ability to collaborate effectively across multiple functions
Benefits
Comp & perks- Competitive salary with annual bonus and comprehensive benefits package
- Company car in line with company policy
- LuxMed Medical Insurance
- Multisport Card
- Meal vouchers
- Transportation allowance (110 PLN net per month)
- Employee Capital Plan
- Employee Investment Plan
- 3 paid volunteering days annually
- 2 additional vacation days after completion of a full calendar year
- Financial bonus supporting a two-week holiday
- Opportunity to develop your skills within a global supply chain and logistics leader
- Exposure to international projects and collaboration across regions
- A high level of autonomy with real impact on the organization
- Strong support for career growth and professional development
- A collaborative culture that celebrates success through team events and recognition initiatives
- Hybrid work model