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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and managing Quality Systems and strategies, with a strong focus on regulatory compliance and operational excellence. Proven ability to lead cross-functional teams, drive quality performance, and utilize data-driven insights for continuous improvement.
Highest-signal resume keywords
Quality Management SystemISO 9001Root Cause AnalysisOperational ExcellenceHACCP
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality System DevelopmentQuality Standard Operating ProceduresData-Driven InsightsQuality MetricsAudits and InvestigationsContinuous ImprovementSix SigmaQuality Performance ImprovementCustomer Quality Issue ResolutionCompliance Activities
Soft Skills
CollaborationInfluencing Without AuthorityTraining DeliveryPractical Solutions-Focused ApproachBuilding Capability and Accountability
Certifications & Qualifications
Lead AuditorISO 9001HACCPSix Sigma
Industry Keywords
Supply ChainLogisticsManufacturingOperational ExcellenceAsset Intensive Operations
About the role
Key responsibilities & impact- Develop, implement and manage the regional Quality System and strategy
- Lead customer quality issue resolution through root cause corrective action
- Oversee Quality Standard Operating Procedures across the region
- Lead cross-functional quality teams and collaborate with management
- Drive quality-related projects supporting operational excellence and regulatory compliance
- Provide visibility on quality metrics and data-driven insights
- Deliver training on quality processes
- Advise on complex quality and compliance matters
- Lead CHEP New Zealand’s quality strategy and Quality Management System across the end-to-end supply chain
- Partner with Service Centres, logistics teams, suppliers, customers and stakeholders
- Define practical quality standards and expectations
- Drive quality performance across Service Centres, logistics and supply chain partners
- Build capability and accountability across leaders and teams
- Lead investigations, root cause analysis and improvement initiatives
- Support audits, certification requirements and compliance activities
Requirements
What you’ll need- Experience leading quality, compliance and operational excellence within a complex operational or manufacturing environment
- Experience improving quality systems, leading audits and investigations, and delivering results through collaboration
- Experience in supply chain, logistics, manufacturing or asset intensive operations highly regarded
- Relevant tertiary qualification preferred but not essential
- Qualifications or experience in ISO 9001, Lead Auditor, HACCP, Six Sigma, Continuous Improvement or Operational Excellence advantageous
- Practical, solutions-focused approach
- Willingness to work closely with operational teams
- Ability to influence without direct authority and create commitment to change
- Ability to use data and insight to drive improvement
Benefits
Comp & perks- Hybrid Work Model
- Work-life balance and flexibility
- Equal opportunity workplace
- Diverse and inclusive work environment