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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced expertise in UKG Pro Workforce Management, including Time and Attendance, governance, and platform strategy. Proven ability to lead cross-functional teams, manage vendor relationships, and drive large-scale implementations in a complex, multinational environment.
Highest-signal resume keywords
UKG Pro Workforce ManagementPlatform Operations ManagementCross-Functional Team LeadershipVendor ManagementData Privacy and Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workforce ManagementTime and AttendanceGovernanceRoadmap PlanningTesting StrategyData AnalysisReportingIntegrationsChange ReadinessPerformance Management
Soft Skills
People LeadershipCoachingAnalytical Problem-SolvingDecision-MakingStakeholder Communication
Tools & Technologies
Microsoft ExcelMicrosoft 365
Industry Keywords
HR TechnologyHRISPayrollData IntegrityService DeliveryAudit Requirements
About the role
Key responsibilities & impact- Own the global UKG Pro Workforce Management platform strategy, operating model, governance, roadmap, and service delivery priorities
- Provide global functional and technical leadership for UKG Pro WFM and related downstream systems
- Lead, coach, and develop a geographically dispersed team of managers, analysts, and platform specialists
- Establish and maintain global platform standards, design principles, documentation, controls, and decision frameworks
- Partner with senior HR, Payroll, Operations, IT, Finance, and regional stakeholders to shape demand and translate priorities into scalable solutions
- Lead governance and end-to-end delivery for releases, upgrades, patches, enhancements, and projects
- Oversee impact assessment, testing strategy, UAT, parallel testing, change readiness, communications, deployment, and post-production support
- Provide leadership for complex incidents, Tier 3 escalations, service disruptions, data issues, security concerns, and integration failures
- Coordinate cross-functional response, root-cause analysis, remediation, and prevention
- Oversee vendor and partner performance, service levels, escalations, support quality, product direction, commercial considerations, and delivery commitments
- Monitor platform performance, usability, data integrity, activity, and user issues
- Contribute to the platform roadmap by identifying improvement opportunities and assessing feasibility
Requirements
What you’ll need- Bachelor's degree in Human Resources, Information Systems, Business, Computer Science, or a related field or years of experience equivalence
- 7-10 years of progressive experience in HR technology, HRIS, Workforce Management, Payroll, or related enterprise platforms, including leadership responsibility
- Demonstrated advanced experience with UKG Pro Workforce Management / Time and Attendance in a complex, multinational environment
- Experience owning platform operations, governance, roadmap planning, major releases, complex enhancements, testing, and production support
- Experience partnering with senior business and technology stakeholders and managing vendors or implementation partners
- Experience supporting large-scale, full-lifecycle implementations, integrations, or transformation initiatives
- Experience leading managers, analysts, specialists, or cross-functional delivery teams across multiple regions or time zones
- Advanced functional and technical knowledge of UKG Pro WFM, including Time and Attendance, scheduling, accruals, pay rules, security, reporting, interfaces, and downstream payroll impacts
- Strong understanding of global HR, Payroll, workforce management, compliance, data privacy, security, and audit requirements
- Ability to define platform strategy, governance, standards, operating models, roadmaps, and prioritization approaches
- Strong people leadership, coaching, resource planning, performance management, and capability-building skills
- Excellent analytical, problem-solving, decision-making, and root-cause analysis capabilities
- Strong program and project leadership, including risk management, testing, change readiness, and stakeholder communication
- Ability to influence senior stakeholders, navigate a complex matrix organization, and balance global standards with regional needs
- Vendor management, service management, and commercial awareness
- Understanding of integrations and data flows across HR, payroll, identity, finance, and third-party platforms
- Advanced reporting and data analysis skills, including Microsoft Excel; proficiency with Microsoft 365 collaboration and presentation tools
- Excellent written and verbal communication skills with the ability to translate technical topics for business audiences
Benefits
Comp & perks- Competitive Pay + Annual Bonus
- Benefits Day 1
- 401K w/ company match (up to 4%)
- FREE company-paid vision, short-term disability, and life insurance
- Employee Stock Match Program
- Tuition reimbursement
- Parental leave
- Childcare assistance
- Profit sharing
- Fully Remote work arrangement