IT Support Technician II

Cherokee Federal

. Support the IHS PATH EHR MTK Team .

Posted 10/6/2026full-timeRemote • Oklahoma • United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in hardware setup, software installation, and networking within an IHS environment, while effectively managing incidents and requests using ITIL best practices. Proficient in Microsoft Office applications and capable of providing end-user support for MTK hardware and software.

Highest-signal resume keywords

Public Trust ClearanceITIL Incident ManagementHardware SetupNetworking ConfigurationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware AssemblySoftware InstallationNetwork ConnectivityDevice ImagingTroubleshootingInventory ManagementEnd-User SupportDocumentationProblem ManagementRequest Management

Soft Skills

CommunicationOrganizational SkillsProblem-SolvingCollaboration

Tools & Technologies

Mobile Training KitsMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Certifications & Qualifications

Public Trust ClearancePIV Certification

Industry Keywords

IHS EnvironmentITIL FrameworkTechnical SupportLogistics Management

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Support the IHS PATH EHR MTK Team
Set up, configure, and tear down Mobile Training Kits on location, including hardware assembly and software installation
Image devices and ensure proper system configuration
Establish network connections and verify connectivity for MTKs
Install required applications and troubleshoot hardware and software issues
Verify kit inventory accuracy and maintain detailed records
Report MTK setup, incident, request, and issue status to the IT Logistics Manager
Coordinate with IHS entities to resolve technical issues and ensure successful MTK deployments
Troubleshoot, prioritize, research, and document user problems in tickets
Escalate unresolved issues to the appropriate higher-tier team according to escalation guidelines
Provide end-user support for MTK hardware, software, and peripherals
Receive and inspect incoming shipments for quality and accuracy; document discrepancies
Package parts securely for outgoing shipments
Keep the work area clean and organized

Requirements

What you’ll need

An active Public Trust or the ability to obtain a Public Trust is required for consideration
Bachelor’s Degree in Information Systems, business, Communications or a related field is preferred, or four (4) to six (6) years of equivalent experience
Must possess a valid PIV or the ability to acquire one at the start of employment
Demonstrated incident, problem, and request management processes leveraging the Information Technology Infrastructure Library (ITIL) service framework and best practices
Experience working in an IHS environment
Microsoft applications (Excel, Word, PowerPoint, etc.)
Strong technical skills in hardware setup, networking, software installation, and Microsoft Office applications
Ability to stand and walk 1/3 to 2/3 of the time
Ability to talk or hear; use hands and fingers to handle and feel; close vision; color vision; depth perception; ability to correct and adjust focus
Ability to lift and move up to 100 pounds
Must pass pre-employment qualifications of Cherokee Federal

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k)
Other possible benefits as provided
Cherokee Federal is a military-friendly employer
Veterans and active military transitioning to civilian status are encouraged to apply