Cherokee Federal

Full-stack Engineer

• Deploy, configure, and support enterprise data platform workspaces and associated cloud infrastructure
• Configure compute, storage, identity, access controls, Unity Catalog, and related platform services
• Automate deployments and configuration using Infrastructure as Code, scripting, APIs, and CI/CD tools
• Integrate the data platform with enterprise data sources, cloud services, security capabilities, and development tools
• Support data engineering workloads, ingestion pipelines, and Databricks-based applications
• Monitor, troubleshoot, and resolve platform, integration, performance, and access issues
• Collaborate with data, cloud, cybersecurity, DevSecOps, and application teams to implement secure and reliable solutions
• Develop and maintain technical documentation, deployment procedures, and operational guidance
• Work directly with HUD stakeholders, help guide technical approaches, and provide technical leadership to other engineers
• Perform other job-related duties as assigned

Senior Full Stack Engineer

QA Engineer

• Lead functional alignment between the USSF baseline metadata package and the customer’s operational processes
• Validate data architecture, object models, user security matrix, and portal access structures in the target RCO environment
• Guide solution consultants and developers in configuring declarative and programmatic components
• Develop, maintain, and execute test plans, test cases, and test scripts across Salesforce configuration, customization, and integrations
• Work with government leads and Product Owners to understand acceptance criteria, testing scope, and release timing
• Perform functional, regression, integration, end-to-end, and UAT support across sprints and Salesforce releases
• Validate Salesforce Flow, approvals, validation rules, page layouts, and Lightning App Builder configuration
• Test Apex, Lightning Web Components, and triggers; perform backend validation using SOQL
• Validate Salesforce integrations with MuleSoft, REST/SOAP APIs, and middleware
• Log, track, and manage defects using Jira or Azure DevOps
• Verify data integrity, migrations, and reporting/dashboard accuracy
• Support Salesforce Public Sector Solutions release readiness, deployment validation, and post-cutover stabilization
• Ensure scalable QA practices aligned with governance, auditability, and compliance expectations
• Present briefings to government managers and produce test summaries, defect reports, and quality status updates
• Perform other job-related duties as assigned

Salesforce Quality Assurance Tester

Salesforce Developer

• Design, develop, and articulate Salesforce solutions based on customer strategic business and technical requirements
• Collaborate with program managers, technical peers, business partners, and other stakeholders
• Lead Salesforce implementation efforts
• Deliver architecture designs and solution strategies
• Translate customer requirements and USSF baseline features into Agile user stories and acceptance criteria
• Configure Salesforce declaratively using Flows, page layouts, validation rules, Lightning record pages, and Experience Cloud
• Facilitate sprint demos
• Support User Acceptance Testing (UAT)
• Prepare end-user guidance and knowledge-transfer artifacts
• Provide program oversight and solutions architecture for Salesforce applications
• Evaluate Salesforce integrations with third-party solutions

Salesforce Architect

Salesforce Consultant

• Lead functional alignment between the USSF baseline metadata package and the customer’s operational processes
• Validate data architecture, object models, user security matrix, and portal access structures in the target RCO environment
• Guide Solution Consultants and Developers in configuring declarative and programmatic components
• Lead end-to-end Salesforce implementations across Public Sector Solutions, Service Cloud, Sales Cloud, Marketing Cloud, and Nonprofit Cloud
• Provide technical and functional leadership to cross-functional project teams
• Mentor junior consultants and contribute to internal best practices, accelerators, and solution frameworks
• Design and implement automation using Flow, Approval Processes, Einstein features, and other declarative tools
• Optimize business processes to reduce manual work and improve operational efficiency
• Ensure automation is scalable, maintainable, and aligned with governance and compliance standards
• Partner with stakeholders to validate designs through prototypes and iterative feedback cycles
• Facilitate discovery sessions and stakeholder workshops
• Capture business, functional, and technical requirements and translate them into solution designs, user stories, and implementation roadmaps
• Advise stakeholders on Salesforce platform capabilities, architecture, and optimization opportunities
• Design scalable data and security models and automation frameworks aligned to federal requirements
• Configure and customize Salesforce using declarative tools and best-practice architecture patterns
• Perform other job-related duties as assigned

• Lead functional alignment between the USSF baseline metadata package and the Customer’s operational processes
• Validate data architecture, object models, user security matrix, and portal access structures in the target RCO environment
• Guide configuration of declarative and programmatic components while preserving upstream package dependencies
• Design, develop, and implement Salesforce solutions using Apex, Lightning Web Components, Visualforce, and other code-based Salesforce technologies
• Collaborate with business analysts, stakeholders, and development teams to gather requirements and translate them into technical solutions
• Participate in the full software development lifecycle, including design, coding, testing, and deployment
• Use Flow to solve complex requirements and bridge to code when necessary
• Develop efficient and scalable code following best practices and industry standards
• Build Lightning Web Components and Visualforce pages
• Integrate Salesforce with other systems and platforms
• Perform code reviews
• Troubleshoot and debug Salesforce applications
• Collaborate with developers, administrators, and QA testers for successful project delivery
• Stay current on Salesforce releases, features, and industry trends and recommend enhancements
• Provide technical guidance and mentorship to junior team members
• Perform other job-related duties as assigned

Salesforce Analyst

• Join requirements gathering sessions with customers and capture business needs, pain points, and goals
• Write user stories with acceptance criteria for developers
• Document current-state and future-state process flows using Lucidchart or Visio
• Map business requirements to Salesforce functionality, including objects, fields, page layouts, and Flows
• Declaratively configure solutions and ensure acceptance criteria are met and client sign-off is obtained
• Support user acceptance testing by writing test scripts, running tests, and logging defects
• Maintain requirements traceability linking every story to a customer need
• Prepare training materials, user guides, and release notes
• Assist with data mapping and validation during data migration
• Participate in Agile ceremonies, including sprint planning, backlog refinement, standups, and demos
• Keep backlog items organized and current in Jira, Azure DevOps, or similar tools
• Validate requirements and solution designs through walkthroughs, prototypes, stakeholder feedback, and solution demonstrations
• Coordinate and support UAT, including test-scenario development, execution support, defect triage, stakeholder communications, and final sign-off
• Contribute to change-management activities, including documentation, training materials, stakeholder communications, executive-ready summaries, and decision-support briefings
• Present oral and written briefings to government managers and senior stakeholders
• Perform other job-related duties as assigned

Salesforce Business Analyst

• Develop and execute comprehensive test plans, test cases, and test scripts for Salesforce functionality, configurations, and customizations
• Collaborate with business stakeholders, developers, and administrators to gather requirements and ensure test coverage
• Conduct functional, integration, system, and regression testing for Salesforce applications
• Identify, document, and track defects using a defect tracking system
• Collaborate with technical teams to ensure timely defect resolution
• Create and maintain test data and test environments
• Develop and maintain automated test scripts and tools
• Participate in release management, including reviewing deployment plans and providing release-readiness input
• Collaborate with cross-functional teams to align testing with end-to-end business workflows
• Continuously improve QA processes and methodologies
• Stay updated on Salesforce releases, features, and industry trends and assess their testing impact
• Provide feedback and recommendations on user experience, system performance, and quality improvements
• Perform other job-related duties as assigned

Salesforce Quality Assurance

• Support end-to-end Salesforce delivery across Service Cloud, Sales Cloud, and custom CRM solutions
• Act as the primary liaison for business stakeholders throughout discovery and delivery
• Lead discovery sessions, stakeholder interviews, and workshops
• Elicit business, functional, and reporting requirements
• Document current-state and future-state business processes, workflows, and use cases
• Translate business needs into user stories, acceptance criteria, and functional requirements aligned with Agile methodologies
• Collaborate with Salesforce Administrators, Developers, and Architects
• Support backlog grooming, sprint planning, and ongoing prioritization with Product Owners and project leadership
• Validate requirements and solution designs through walkthroughs, prototypes, and stakeholder feedback
• Coordinate and support User Acceptance Testing, including test scenario creation, execution support, defect triage, and final sign-off
• Ensure solutions comply with federal governance, security, data, and regulatory standards
• Contribute to change management, documentation, training materials, and stakeholder communications
• Perform other job-related duties as assigned

Senior Salesforce Consultant

Scheduler

• Develop and maintain project planning and scheduling strategy within the Project Execution Plan and Project Controls Plan
• Build, status, analyze, and maintain integrated CPM schedules in Oracle Primavera P6 for design, engineering, procurement, construction, commissioning, and closeout
• Develop resource- and cost-loaded baseline schedules with calendars, logic, constraints, milestones, activity coding, and WBS
• Document schedule bases, assumptions, exclusions, calendars, constraints, and material clarifications
• Coordinate with project management and finance on WBS structures, naming conventions, activity codes, reporting formats, budgets, forecasts, cash-flow projections, and pay-application support
• Lead schedule reviews with discipline leads, field supervision, subcontractors, leadership, and clients
• Collect and validate actual starts and finishes, remaining durations, percent complete, quantities, productivity, and forecast dates
• Update schedules weekly or more frequently as project conditions require, incorporating approved scope changes through controlled change management
• Monitor progress against baseline and forecast; perform critical-path, near-critical-path, float, trend, resource, and variance analysis
• Identify schedule risks, logic deficiencies, out-of-sequence work, emerging delays, and performance gaps; recommend mitigation and recovery actions
• Develop recovery schedules and what-if scenarios with project leadership and field supervision
• Prepare schedule narratives, look-ahead schedules, milestone reports, resource histograms, earned value analyses, cash-flow forecasts, and executive presentations
• Present schedule status, risks, forecast impacts, and required decisions in internal, client, and project meetings
• Monitor EWP, PWP, and IWP performance when required
• Develop pre-award and post-award scheduling standards, templates, procedures, and quality-control checks
• Review subcontractor schedules and progress submissions for logic, completeness, contractual compliance, and alignment with the integrated project schedule
• Provide scheduling support, coaching, and practical P6 guidance to project team members
• Maintain stakeholder relationships and raise concerns with schedule data and recommended alternatives
• Perform other job-related duties as assigned

Master Scheduler

Security Engineer

• Support the Behavioral Threat Analysis Center (BTAC)
• Review, identify, and develop intervention and prevention strategies for network and enterprise security across insider-threat scenarios
• Perform analysis and apply security best practices and methodologies to information systems
• Interface with DoW Insider Threat Management and Analysis Center (DITMAC) management and staff
• Support forensic analysis of digital information
• Recommend threat-appropriate countermeasures for information systems
• Lead planning and design of security solutions and capabilities enabling threat identification, protection, detection, response, and recovery
• Apply advanced technical and industry knowledge to complex cybersecurity projects
• Design action plans for policy creation and governance, system hardening, monitoring, incident response, disaster recovery, and emerging cybersecurity threats
• Perform other job-related duties as assigned
• Report to the Program Manager

Cybersecurity Specialist – Mid

Call Center Representative

• Serve as a direct point of contact for individuals and households registering for federal disaster assistance, asking questions about prior registrations, or seeking relief program referrals
• Conduct calls with patience, tact, courtesy, and empathy to determine caller needs and provide instructions or referrals
• Conduct scripted interviews and accurately enter caller-provided information into FEMA’s Windows-compatible NEMIS-IA database
• Complete data entry while the survivor is on the line, with a maximum of 10 seconds of after-call work permitted only if a call drops
• Provide phone numbers and agency referrals for secondary support organizations and other disaster assistance providers
• Perform additional duties based on FEMA’s level of support, including Registration Intake, Helpline, Transitional Sheltering Assistance, outbound calls, and document review
• Attend scheduled pre-shift briefings of up to 30 minutes for event-specific priorities, procedures, policies, and performance information
• Meet average handle time standards of 18–23 minutes for Registration Intake and 10–12 minutes for Helpline
• Maintain schedule adherence and interval service-level requirements, including availability throughout assigned shifts
• Participate in quality-control monitoring and evaluation, including at least three evaluated calls or cases per week
• Apply real-time coaching feedback
• Perform other assigned duties

Contact Center Agent – Document Validation, Specialized Lines

• Serve as a direct point of contact for individuals and households registering for federal disaster assistance
• Answer questions about prior registrations and provide relief program referrals
• Conduct scripted interviews and accurately enter caller information into FEMA’s NEMIS-IA database
• Complete data entry while the survivor is on the phone, with a maximum of 10 seconds of after-call work if a call drops
• Provide phone numbers and agency referrals for secondary support organizations and disaster assistance providers
• Perform additional event-support duties, including Registration Intake, Helpline, Transitional Sheltering Assistance, outbound calls, and document review
• Attend scheduled pre-shift briefings of up to 30 minutes
• Meet average handle-time standards of 18–23 minutes for Registration Intake and 10–12 minutes for Helpline
• Maintain schedule adherence and interval service-level requirements
• Participate in quality-control monitoring and evaluation, including at least three evaluated calls or cases weekly
• Apply real-time coaching feedback
• Safeguard sensitive information while supporting FEMA’s disaster-assistance mission
• Perform other assigned duties

Contact Center Agent – Helpline, Tier 1

• Configure and enhance scalable, maintainable Salesforce solutions using primarily out-of-the-box capabilities
• Support Salesforce Service Cloud implementation for investigative case management, including case intake, routing, workflows, queues, approvals, service processes, and reporting
• Configure and support Salesforce Experience Cloud portals for secure external-user access, engagement, and self-service
• Build and maintain declarative solutions using Flow, validation rules, approval processes, page layouts, Lightning record pages, custom objects, fields, reports, and dashboards
• Assess requests for custom development and determine when Apex, Lightning Web Components, integrations, or other custom-code solutions are required
• Develop, test, deploy, and maintain Salesforce functionality under change-control, security, and release-management processes
• Own data migration and data quality tasks, including creating a Data Migration plan
• Support data governance, user acceptance testing, defect resolution, and production readiness
• Create and maintain technical documentation, including configuration workbooks, solution designs, release notes, test evidence, and user-support materials
• Communicate technical decisions clearly to customer stakeholders and collaborate with Solution Architects, Business Analysts, Project Managers, Cloud Architects, and clients
• Manage DevSecOps pipeline
• Translate business requirements into Salesforce configuration and technical solutions
• Participate in requirements refinement, solution design, user-story development, backlog grooming, and sprint planning
• Support security, authorization, compliance, and Authority to Operate (ATO) activities
• Participate in the full software development lifecycle, including design, coding, testing, and deployment
• Develop efficient, scalable code following industry best practices
• Integrate Salesforce with other systems and platforms
• Perform code reviews and troubleshoot/debug Salesforce applications
• Stay current on Salesforce releases, features, and industry trends and recommend process and application improvements

Technical Project Manager

• Manage an assigned workstream supporting migration of current patient data to the new Four Directions Warehouse for the IHS client
• Develop and maintain workstream plans, schedules, milestones, dependencies, assumptions, risks, issues, decisions, and change-control documentation
• Coordinate activities with program leadership and technical, clinical, functional, data, integration, analytics, and site-deployment workstreams
• Support data-migration activities including requirements definition, source-data assessment, mapping, transformation, validation, reconciliation, testing, cutover, and post-deployment stabilization
• Coordinate with IHS stakeholders, clinical subject-matter experts, data owners, technical teams, subcontractors, and vendors
• Track workstream readiness and manage cross-workstream dependencies affecting migration, integration, availability, quality, or use of patient data
• Maintain workstream governance through status reporting, RAID logs, decision logs, action-item tracking, and executive briefings
• Support data-quality and acceptance activities to verify patient data is complete, accurate, secure, available, and fit for clinical and operational use
• Facilitate meetings, working sessions, readiness reviews, and stakeholder communications
• Support user acceptance testing, operational readiness, deployment planning, and post-implementation issue resolution
• Maintain scope, schedule, and delivery commitments through risk, dependency, and change management
• Perform other duties as assigned

Healthcare IT Project Manager

• Serve as a direct point of contact for individuals and households registering for federal disaster assistance
• Answer questions about prior registrations and provide relief program referrals
• Conduct scripted interviews and accurately enter caller-provided information into FEMA’s NEMIS-IA database
• Complete data entry while the survivor is on the line, with a maximum of 10 seconds of after-call work if a call drops
• Provide phone numbers and agency referrals for secondary support organizations and disaster assistance providers
• Perform Registration Intake, Helpline, Transitional Sheltering Assistance, outbound calls, and document review as assigned
• Attend scheduled pre-shift briefings of up to 30 minutes
• Meet average handle time standards of 18–23 minutes for Registration Intake and 10–12 minutes for Helpline
• Maintain schedule adherence and interval service-level requirements
• Participate in quality-control monitoring and evaluation, including at least three evaluated calls or cases per week
• Apply real-time coaching feedback
• Safeguard sensitive caller information

Senior Full Stack Engineer

Salesforce Quality Assurance Tester

Salesforce Architect

Salesforce Consultant

Salesforce Developer

Salesforce Business Analyst

Salesforce Quality Assurance

Senior Salesforce Consultant

Master Scheduler

Cybersecurity Specialist – Mid

Contact Center Agent – Document Validation, Specialized Lines

Contact Center Agent – Helpline, Tier 1

Salesforce Developer

Healthcare IT Project Manager

Contact Center Agent – Bilingual, Spanish/English