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Salesforce Business Analyst
Cherokee Federal. Join requirements gathering sessions with customers and capture business needs, pain points, and goals .
Tech Stack
Tools & technologiesAzureCloud
About the role
Key responsibilities & impact- Join requirements gathering sessions with customers and capture business needs, pain points, and goals
- Write user stories with acceptance criteria for developers
- Document current-state and future-state process flows using Lucidchart or Visio
- Map business requirements to Salesforce functionality, including objects, fields, page layouts, and Flows
- Declaratively configure solutions and ensure acceptance criteria are met and client sign-off is obtained
- Support user acceptance testing by writing test scripts, running tests, and logging defects
- Maintain requirements traceability linking every story to a customer need
- Prepare training materials, user guides, and release notes
- Assist with data mapping and validation during data migration
- Participate in Agile ceremonies, including sprint planning, backlog refinement, standups, and demos
- Keep backlog items organized and current in Jira, Azure DevOps, or similar tools
- Validate requirements and solution designs through walkthroughs, prototypes, stakeholder feedback, and solution demonstrations
- Coordinate and support UAT, including test-scenario development, execution support, defect triage, stakeholder communications, and final sign-off
- Contribute to change-management activities, including documentation, training materials, stakeholder communications, executive-ready summaries, and decision-support briefings
- Present oral and written briefings to government managers and senior stakeholders
- Perform other job-related duties as assigned
Requirements
What you’ll need- 1 to 2 years of experience as a business analyst, Salesforce admin, quality assurance, or in a similar role
- Hands-on familiarity with Salesforce, including standard objects, reports, dashboards, and basic declarative configuration
- Experience writing user stories or requirements documentation
- Experience testing Salesforce solutions and documenting test steps, scripts, and outcomes
- Understanding of Agile or Scrum ways of working
- U.S. Citizenship
- Prolonged periods of sitting at a desk and working on a computer; may occasionally require standing or moving about the office for extended periods
- Must pass pre-employment qualifications of Cherokee Federal
- Salesforce Certified Administrator, Associate, or Business Analyst certification preferred
- Exposure to Salesforce Public Sector Solutions, Service Cloud, or Experience Cloud preferred
- Some familiarity with OmniStudio preferred
- Prior work supporting federal or public sector customers preferred
- Active Trailhead profile showing ongoing learning preferred
Benefits
Comp & perks- Up to a 6% 401(k) company match
- Paid time off
- Medical, dental, and vision insurance
- Prescription drug coverage
- Basic life and AD&D insurance
- Supplemental life insurance options
- Short-term and long-term disability coverage
- Paid holidays
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA) options
- Health Savings Account (HSA) options
- Professional development, training, and certification support
- Voluntary accident, critical illness, and identity theft protection benefits