Customer Support Specialist

Cherry

. Resolve Provider and Consumer inquiries with one-touch resolution across phone, live chat, email, and SMS .

Posted 9/21/2026full-timeRemote • TurkeyJunior💰 $1,900 - $2,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills in English, with the ability to resolve customer inquiries effectively across multiple channels. Proven experience in customer support within a fast-paced environment, emphasizing attention to detail and operational improvement.

Highest-signal resume keywords

Customer Support ExperienceMulti-Channel CommunicationProblem SolvingGoogle Workspace ProficiencyDetail Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportInquiry ResolutionAccount ManagementDocumentationMulti-Tasking

Soft Skills

EmpathyProfessionalismTeam CollaborationAdaptabilityOrganizational Skills

Tools & Technologies

Google WorkspaceAI-Powered Productivity Tools

Industry Keywords

FintechStartup EnvironmentSocial SciencesCustomer ExperienceOperational Processes

About the role

Key responsibilities & impact

Resolve Provider and Consumer inquiries with one-touch resolution across phone, live chat, email, and SMS
Manage a high volume of inbound and outbound customer and provider interactions while maintaining quality, accuracy, and efficiency
Investigate customer inquiries, assess account activity, and deliver accurate, timely resolutions
De-escalate complex customer situations with professionalism, empathy, and sound judgment
Accurately document customer interactions and account-level issues
Partner with leadership to identify and implement opportunities to improve the customer experience, operational processes, internal systems, and team effectiveness
Collaborate across multiple departments to support Cherry's growth and success in a fast-paced, scaling fintech environment

Requirements

What you’ll need

Graduated from a top-tier university in Turkey with a degree in Social Sciences, English, or related fields
Based in Turkey
Strong academic background
Excellent written and verbal communication skills in English is a must
Willingness to work 40–45 hours per week during operating hours 7:00 AM–4:00 PM Turkey time Monday through Sunday
Ability to work independently in a fast-paced, ever-changing environment with a team-first mentality
Proven ability to multi-task and de-escalate situations across omni-channel communication inquiries (Voice, Chat, Email and SMS)
Exceptional ability to prioritize tasks, organize, and pay strict attention to detail
Proficiency with Google Workspace and familiarity with AI-powered productivity tools
1+ years of experience in customer support or in a similar customer-facing role is preferred
Experience working in a startup environment is preferred

Benefits

Comp & perks

Monthly performance bonus: Up to $500 net
Comprehensive private health insurance, including dental coverage
Stock options as part of our long-term growth plan
Remote-first, collaborative, and mission-driven culture
Fully covered annual Cherry retreats in Turkey and the U.S.
Annual professional development and education budget
Home office setup budget to support remote work