Cherry

Product Designer

• Own design for well-scoped features and workflows from exploration through launch
• Translate customer needs and product requirements into clear user flows and polished interfaces
• Explore multiple solutions, explain tradeoffs, and iterate based on feedback
• Design complete experiences, including edge cases, error states, responsive behavior, and handoff details
• Participate in customer research and use insights to improve work
• Build prototypes to test ideas, clarify interactions, and align the team
• Use qualitative feedback and product data to evaluate shipped experiences
• Develop product judgment by connecting design choices to customer and business outcomes
• Partner day to day with Product and Engineering to plan and deliver work
• Communicate progress, rationale, open questions, and risks clearly
• Use and contribute to Cherry's design system and shared interaction patterns
• Participate in critique, give useful feedback, and incorporate feedback into work
• Raise quality through attention to hierarchy, language, consistency, and usability

Product Designer II

Customer Support

• Resolve Provider and Consumer inquiries with one-touch resolution across phone, live chat, email, and SMS
• Manage a high volume of inbound and outbound customer and provider interactions while maintaining quality, accuracy, and efficiency
• Investigate customer inquiries, assess account activity, and deliver accurate, timely resolutions
• De-escalate complex customer situations with professionalism, empathy, and sound judgment
• Accurately document customer interactions and account-level issues
• Partner with leadership to identify and implement opportunities to improve the customer experience, operational processes, internal systems, and team effectiveness
• Collaborate across multiple departments to support Cherry's growth and success in a fast-paced, scaling fintech environment

Customer Support Specialist

Data Analyst

• Perform analysis on complex data sets to extract meaningful insights and trends
• Translate data findings into actionable recommendations for the product team and executive leadership
• Use advanced analytical techniques to contribute to strategic initiatives
• Collaborate with the product team to analyze user behavior, product performance, and relevant metrics
• Provide insights to enhance user experience, optimize product features, and drive product strategy
• Develop and maintain product-related dashboards and KPIs
• Identify opportunities for data-driven insights that enhance long-term company strategy
• Collaborate with cross-functional teams to align analytics initiatives with organizational objectives
• Participate in strategic planning sessions and provide data-driven perspectives
• Foster collaboration and best practices among distributed Analytics team members
• Share knowledge and insights to elevate team capabilities
• Serve as a liaison between Strategy & Analytics and other business units
• Understand departmental data needs and ensure effective communication and collaboration
• Facilitate integration of analytics into decision-making across business functions

Senior Data Analyst, Strategy & Analytics

Account Executive

• Prospect for new customer leads, navigate past gatekeepers, and find decision-makers using phone and technology tools
• Create opportunities and book demos with new and existing customer leads
• Lead engaging, insightful product demos to register small and medium-sized medical practices and build excitement for Cherry
• Engage registered medical practices through timely outreach using the sales technology stack
• Log interactions, notes, demo dispositions, and forecasts in Salesforce
• Continuously improve the sales approach through feedback, new sales methods, and experimentation
• Collaborate with colleagues, lead a team project, and support team performance
• Travel to and attend industry events and trade shows as needed
• Take ownership and accountability for individual success

Full-stack Engineer

• Build and ship end-to-end software that brings Cherry into more practices
• Help launch new products beyond patient financing
• Work across the frontend, backend, integrations, and infrastructure stack
• Contribute to technical and architectural decisions
• Build and improve observability, monitoring, and metrics
• Make products safer, faster, and more reliable for practices and patients
• Collaborate with product, design, data, and operations
• Rapidly deliver high-impact features and experiment toward measurable outcomes

Product Designer II

Customer Support Specialist

Senior Data Analyst, Strategy & Analytics

Account Executive

Software Engineer, Entry-Level