Customer Support Specialist – Day Shift

Cherry

. Resolve Provider and Consumer inquiries with one-touch resolution across phone, live chat, email, and SMS .

Posted 10/23/2026full-timeRemote • United StatesJunior💰 $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support within a fintech environment, focusing on effective communication, problem resolution, and operational efficiency. Proficient in managing high-volume interactions while maintaining quality and accuracy.

Highest-signal resume keywords

Customer Support ExperienceFintech KnowledgeMultitasking AbilityExcellent Communication SkillsIntermediate Excel/Google Sheets Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Inquiry ResolutionAccount Activity AssessmentDocumentation AccuracyTask PrioritizationOperational Process Improvement

Soft Skills

EmpathyAttention to DetailStrong Work EthicTeam-First MentalityAdaptability

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Consumer LendingFinancial ProductsStartup ExperienceFast-Paced EnvironmentUS-Based Role

About the role

Key responsibilities & impact

Resolve Provider and Consumer inquiries with one-touch resolution across phone, live chat, email, and SMS
Manage high-volume inbound and outbound customer and provider interactions while maintaining quality, accuracy, and efficiency
Investigate inquiries, assess account activity, and provide accurate, timely resolutions
De-escalate complex customer situations professionally and empathetically
Document customer interactions and account-level issues accurately
Partner with leadership to improve customer experience, operational processes, internal systems, and team effectiveness
Collaborate across departments to support Cherry's growth in a fast-paced fintech environment
Maintain schedule flexibility for assigned weekends and select holidays

Requirements

What you’ll need

US-based role
1+ years of experience in customer support or a similar customer-facing role
Experience supporting consumer lending, fintech, or other financial products preferred
Ability to multitask and de-escalate situations across voice, chat, email, and SMS
Exceptional task prioritization, organization, and attention to detail
Strong work ethic and pride in performance
Startup experience preferred
Ability to work independently in a fast-paced, changing environment with a team-first mentality
Intermediate Excel/Google Sheets skills highly preferred
Excellent written and verbal communication skills
High school diploma or GED required
Availability to work 9:00 AM–6:00 PM in the respective timezone, including assigned weekends and select holidays
Legally authorized to work in the United States; visa sponsorship requirements addressed in application

Benefits

Comp & perks

Generous equity grant
Medical, vision and dental benefits
Fully remote work
Summer and winter company retreats
$25,000 annual variable target paid out monthly