Senior Customer Success Consultant

CHESS Health

. Support solution design, understand business problems, design and recommend solutions and project approaches to customers .

Posted 9/23/2026full-timeRemote • United StatesSenior💰 $72,000 - $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading customer software implementations and project management within the healthcare industry, while effectively building relationships and providing training on CHESS solutions. Capable of developing project workplans and delivering actionable insights through Enterprise Analytics.

Highest-signal resume keywords

Project ManagementCustomer Relationship ManagementTeam LeadershipHealthcare Industry ExperienceTraining and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Workplan DevelopmentSoftware ImplementationEnterprise AnalyticsCHESS Software ExpertiseCustomer Training

Soft Skills

Excellent Communication SkillsCollaborative TeamworkCreative Problem SolvingStrategic ThinkingAdaptability

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

HealthcarePayer Health PlansPatient EngagementReferral ManagementBehavioral HealthSocial ServicesCare Management

About the role

Key responsibilities & impact

Support solution design, understand business problems, design and recommend solutions and project approaches to customers
Assess customer business problems and develop project workplans to achieve stated project goals and objectives
Guide customers in understanding how CHESS software solves their business problems
Build strong relationships with customers and internal CHESS teams
Lead and manage multiple customer software implementations across varying stages of the customer lifecycle
Lead a matrixed team of colleagues to achieve project success
Ensure projects are organized and milestones, deadlines, and deliverables are met
Use Enterprise Analytics to understand in-app trends, provide actionable insights, and review outcomes with customers to drive product adoption
Convey expertise regarding CHESS solutions and identify creative product enhancements
Teach team members new software functionality as product versions are released
Conduct customer training focused on important aspects and features
Develop training videos and written content for customers and end users
Travel approximately 15% within the United States to support customers in person

Requirements

What you’ll need

Bachelor’s degree and 1+ years of experience in a customer-facing role, including interacting with customer C-suite and/or executive stakeholders, required
Healthcare industry experience required
5+ years of experience successfully leading teams and project management of multiple, state-wide or other large-scale implementations of at least one solution, while managing multiple customer implementations, including developing project workplans to achieve stated project goals/objectives, required
1+ years of experience supervising others’ workload, training and mentoring direct reports and/or peers and stakeholders, required
Ability to quickly develop a deep understanding and full knowledge of new solutions and technologies
Excellent written and verbal communication skills
Ability to work collaboratively, build strong relationships, and lead teams within a matrix environment
Creative, innovative, resourceful, self-directed strategic thinker who thrives in a fast-paced environment, navigates ambiguity, and maintains a sense of urgency
Experience with payer health plans, patient engagement, referral management, behavioral health, social services, and/or care management is a plus
Ability to work remotely from a dedicated home office within the United States
Ability to travel approximately 15% within the United States
Flexibility to support clients and the business outside core hours as needed

Benefits

Comp & perks

Competitive compensation and benefits
Company-paid employee health plan option effective your first day of employment
Opportunities to provide new and innovative solutions to business challenges
Collaborative work environment
Reasonable accommodations for individuals with disabilities