CHESS Health

Customer Success Manager

• Support solution design, understand business problems, design and recommend solutions and project approaches to customers
• Assess customer business problems and develop project workplans to achieve stated project goals and objectives
• Guide customers in understanding how CHESS software solves their business problems
• Build strong relationships with customers and internal CHESS teams
• Lead and manage multiple customer software implementations across varying stages of the customer lifecycle
• Lead a matrixed team of colleagues to achieve project success
• Ensure projects are organized and milestones, deadlines, and deliverables are met
• Use Enterprise Analytics to understand in-app trends, provide actionable insights, and review outcomes with customers to drive product adoption
• Convey expertise regarding CHESS solutions and identify creative product enhancements
• Teach team members new software functionality as product versions are released
• Conduct customer training focused on important aspects and features
• Develop training videos and written content for customers and end users
• Travel approximately 15% within the United States to support customers in person

Senior Customer Success Consultant