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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and business application troubleshooting, with a strong focus on improving user experience and process efficiency. Proficient in creating technical documentation and user resources while effectively communicating technical information to non-technical users.
Highest-signal resume keywords
IT Support ExperienceMicrosoft 365 ProficiencyTechnical Documentation CreationTicketing/Service Desk ExperienceBilingual in French and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT SupportBusiness Application SupportTroubleshootingTechnical DocumentationProcess Improvement
Soft Skills
Problem-SolvingCommunicationIndependenceCollaboration
Tools & Technologies
Microsoft 365SharePointConcurBambooHRCRM/XRM
Certifications & Qualifications
ITIL Training
Industry Keywords
Service ManagementTechnical SupportUser ExperienceEmerging TechnologiesTechnology Implementation
About the role
Key responsibilities & impact- Provide day-to-day technology support to Quebec employees
- Support CHG's business applications and systems across Canada
- Support hardware, software, access and technology-related issues
- Investigate unfamiliar, complex and recurring issues
- Research solutions and identify ways to prevent recurring problems
- Work with vendors, internal teams and IT leadership to resolve issues
- Identify opportunities to improve processes, system use and employee technology experience
- Create practical guides, FAQs and other employee resources
- Support technology implementations, upgrades, testing and rollouts
- Share user feedback and recurring issues to improve technology solutions
- Stay current with emerging technologies, including AI-enabled tools, and identify opportunities to improve efficiency and user experience
Requirements
What you’ll need- 2–4 years of experience in IT support, business application support, technical support or a related environment
- Experience with Microsoft 365 and common workplace technologies
- Experience troubleshooting business applications
- Experience creating technical documentation or user resources
- Experience with ticketing/service desk environments, implementations or process improvements is an asset
- Familiarity with Microsoft 365, SharePoint, Concur, BambooHR, CRM/XRM or similar business systems is an asset
- ITIL or similar service management training is an asset
- Relevant post-secondary education or technical training is an asset
- Fluent in both French and English
- Ability to explain technical information to non-technical users
- Ability to work independently and determine when to investigate further or escalate
Benefits
Comp & perks- Inclusive and accessible recruitment process
- Employment equity commitment
- Accommodation support during the recruitment process