CHGroup

IT Support

• Provide daily technology support to employees in Quebec
• Support users of CHG’s business applications and systems across Canada
• Resolve issues related to hardware, software, access, and technology
• Analyze unusual, complex, and recurring issues
• Collaborate with vendors, internal teams, and IT leadership
• Identify improvements to processes, system usage, and the technology experience
• Create how-to guides, FAQs, and other resources for employees
• Support technology implementations, upgrades, testing, and deployments
• Communicate user feedback and recurring issues
• Stay current with emerging technologies, including AI-powered tools, and identify practical improvements

IT Support Specialist, Business Applications

Customer Support

• Provide day-to-day technology support to Quebec employees
• Support CHG's business applications and systems across Canada
• Support hardware, software, access and technology-related issues
• Investigate unfamiliar, complex and recurring issues
• Research solutions and identify ways to prevent recurring problems
• Work with vendors, internal teams and IT leadership to resolve issues
• Identify opportunities to improve processes, system use and employee technology experience
• Create practical guides, FAQs and other employee resources
• Support technology implementations, upgrades, testing and rollouts
• Share user feedback and recurring issues to improve technology solutions
• Stay current with emerging technologies, including AI-enabled tools, and identify opportunities to improve efficiency and user experience

IT Support Specialist, Business Applications

IT & Business Application Support Specialist