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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical support capabilities with a focus on business applications, troubleshooting, and user communication. Proficient in creating documentation and resources while maintaining a service-oriented approach in a bilingual environment.
Highest-signal resume keywords
IT Support ExperienceBusiness Application SupportMicrosoft 365 ProficiencyTechnical Documentation CreationFluency in French and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingTechnical SupportProcess ImprovementRoot Cause AnalysisTechnology Implementation
Soft Skills
OrganizedService-OrientedSelf-DirectedClear Communication
Tools & Technologies
Microsoft 365SharePointConcurBambooHRCRM/XRM
Certifications & Qualifications
ITIL Training
Industry Keywords
IT Service DeskTechnical DocumentationUser FeedbackEmerging TechnologiesVendor Collaboration
About the role
Key responsibilities & impact- Provide daily technology support to employees in Quebec
- Support users of CHG’s business applications and systems across Canada
- Resolve issues related to hardware, software, access, and technology
- Analyze unusual, complex, and recurring issues
- Collaborate with vendors, internal teams, and IT leadership
- Identify improvements to processes, system usage, and the technology experience
- Create how-to guides, FAQs, and other resources for employees
- Support technology implementations, upgrades, testing, and deployments
- Communicate user feedback and recurring issues
- Stay current with emerging technologies, including AI-powered tools, and identify practical improvements
Requirements
What you’ll need- Technologically curious, with an interest in understanding how systems work
- Ability to analyze the root causes of issues
- Comfortable providing traditional IT support and supporting business applications
- Ability to clearly explain technical information to users
- Organized, service-oriented, and self-directed
- Ability to determine when to investigate an issue further and when to escalate it
- Fluency in French and English
- 2 to 4 years of experience in IT support, business application support, technical support, or a related environment
- Experience with Microsoft 365 and common workplace technologies
- Experience troubleshooting business applications
- Experience creating technical documentation or user-facing resources
- Experience with ticketing systems or an IT service desk, technology implementations, or process improvement is an asset
- Knowledge of Microsoft 365, SharePoint, Concur, BambooHR, CRM/XRM, or similar business systems is an asset
- ITIL or similar IT service management training is an asset
- Relevant post-secondary education or technical training is an asset
Benefits
Comp & perks- Inclusive and accessible recruitment process
- Accommodation measures available at every stage of the recruitment process
- Equal employment opportunity