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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative capabilities with proficiency in CRM systems, particularly Castleton, and a solid understanding of GDPR compliance. Excels in communication and organizational skills while effectively managing member inquiries and coordinating with various teams.
Highest-signal resume keywords
CRM System ManagementCastleton CRM ProficiencyGDPR ComplianceMicrosoft Office ProficiencyExceptional Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CRM System ManagementCastleton CRM ProficiencyWork Order GenerationInvoice InputDocument Scanning and Filing
Soft Skills
Excellent CommunicationInterpersonal SkillsOrganizational SkillsFlexibilityResilience
Tools & Technologies
Microsoft OfficeSharePointExcel
Industry Keywords
Contact Centre OperationsCustomer CharterAdministrative DutiesTeam CollaborationHousing Services
About the role
Key responsibilities & impact- Carry out Contact Centre or general administrative duties as assigned by the Contact Centre Team Leader
- Deal with incoming calls, correspondence, enquiries, referrals to other staff and ensure all contact with members and contractors is recorded on the CRM system
- Manage and respond to queries received via generic repairs, complaints, info and invoice email addresses and the CHI website webchat enquiry box
- Deal with members' requests and work with Regional Asset Management Teams, Housing Services and contractors to ensure appropriate follow-up action for repair, maintenance, rent, tenancy or other requests
- Generate Work Orders on the Castleton CRM System
- Input invoices on the Castleton CRM System
- Prepare and electronically distribute communications to members in coordination with Regional Maintenance Managers and Housing Services
- Download, scan and file documentation in hard and soft copy, ensuring files are orderly, complete and up to date
- Input GDPR-applicable information into the CRM System and operate within the company’s GDPR policy framework
- Adhere to and promote the ideas and behaviours outlined in the AMPS “Culture” document
- Provide members with service aligned with the Contact Centre “Customer Charter”
Requirements
What you’ll need- Experience working within a team in an office setting
- Excellent communication, interpersonal and organisational skills
- Exceptional administrative and I.T. skills
- Flexibility in approach to tasks and willingness to take direction
- Resilience and ability to adapt to challenging situations
- Good working knowledge Microsoft office products (SharePoint, Excel)
Benefits
Comp & perks- 22 Days Annual Leave + 3 Company Privilege Days
- Annual leave increase to 30 days linked to length of service
- Generous Company Pension Contributions (up to 12% employer contribution)
- Income Protection
- Free Annual Private Health Screening
- Paid Sick leave Scheme
- Educational Assistance Program
- Paid Study & Exam Leave
- Employee Assistance Program (EAP Scheme)
- Life Cover/Death in Service
- Paid Professional Subscription
- Hybrid-Working