Advisor

• Carry out Contact Centre or general administrative duties as assigned by the Contact Centre Team Leader
• Deal with incoming calls, correspondence, enquiries, referrals to other staff and ensure all contact with members and contractors is recorded on the CRM system
• Manage and respond to queries received via generic repairs, complaints, info and invoice email addresses and the CHI website webchat enquiry box
• Deal with members' requests and work with Regional Asset Management Teams, Housing Services and contractors to ensure appropriate follow-up action for repair, maintenance, rent, tenancy or other requests
• Generate Work Orders on the Castleton CRM System
• Input invoices on the Castleton CRM System
• Prepare and electronically distribute communications to members in coordination with Regional Maintenance Managers and Housing Services
• Download, scan and file documentation in hard and soft copy, ensuring files are orderly, complete and up to date
• Input GDPR-applicable information into the CRM System and operate within the company’s GDPR policy framework
• Adhere to and promote the ideas and behaviours outlined in the AMPS “Culture” document
• Provide members with service aligned with the Contact Centre “Customer Charter”

Member Services Advisor