Family Visitation Case Aide

Children's Services of Roxbury, Inc.

. Implement Family Visitation Program policies, procedures, DCF requirements, and applicable contracts .

Posted 10/14/2026part-timeRoxbury • Massachusetts • United StatesMid-LevelSenior💰 $0 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication, organizational, and interpersonal skills while maintaining confidentiality and professionalism in a family visitation context. Capable of managing multiple priorities and ensuring participant safety during visits.

Highest-signal resume keywords

Family Visitation Program ImplementationBehavior-Based Observation ReportingCase ManagementBilingual ProficiencyExperience in Child Welfare

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Documentation ManagementObservation ReportingCase File OrganizationVirtual Visit FacilitationIn-Person Visit Supervision

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationStrong Organizational SkillsTime ManagementInterpersonal Skills

Industry Keywords

Child WelfareSupervised VisitationBehavioral HealthDomestic ViolenceHuman Services

About the role

Key responsibilities & impact

Implement Family Visitation Program policies, procedures, DCF requirements, and applicable contracts
Conduct virtual and in-person participant orientations
Review assigned case files before scheduled visits
Escort children between caregivers and visiting parties during in-person visits
Facilitate virtual visit check-ins
Closely supervise visits while maintaining neutrality and participant safety
Complete detailed, objective, behavior-based observation reports
Intervene when safety concerns or program rule violations arise
Report safety concerns, mandated reporting issues, and critical incidents to appropriate supervisors or security personnel
Maintain professional boundaries and confidentiality
Communicate with families about scheduling, program expectations, fees, resources, and case management needs
Complete required documentation before the end of each shift
Respond to phone calls and emails
Maintain organized case files and perform filing and record management
Collaborate with team members and assist with coverage
Attend required staff meetings and trainings
Work independently and collaboratively under the supervision of the Family Visitation Program Manager
Provide professional, culturally responsive, impartial, and respectful service to participants

Requirements

What you’ll need

High school diploma or equivalent
Excellent verbal and written communication skills
Strong organizational and time management skills
Ability to maintain strict confidentiality
Strong attention to detail
Ability to manage multiple priorities in a fast-paced environment
Ability to work independently while contributing positively to a team
Professional judgment, reliability, and accountability
Self-motivated with strong interpersonal skills
Preferred: Bachelor's degree in Social Work, Psychology, Human Services, Criminal Justice, or a related field
Preferred: Bilingual proficiency
Preferred: Experience working with children and families
Preferred: Experience in domestic violence, child welfare, supervised visitation, behavioral health, or related human services settings
Must attend required staff meetings and trainings
Must maintain a professional appearance and follow the dress code
Must be available Thursday 5:00 PM–9:00 PM and Sunday 10:00 AM–6:00 PM

Benefits

Comp & perks

Free online CEU-approved training opportunities
Employee Discount Program
Supportive and collaborative work environment
Opportunity to make a meaningful difference in the lives of children and families every day