Children's Services of Roxbury, Inc.

General

• Implement Family Visitation Program policies, procedures, DCF requirements, and applicable contracts
• Conduct virtual and in-person participant orientations
• Review assigned case files before scheduled visits
• Escort children between caregivers and visiting parties during in-person visits
• Facilitate virtual visit check-ins
• Closely supervise visits while maintaining neutrality and participant safety
• Complete detailed, objective, behavior-based observation reports
• Intervene when safety concerns or program rule violations arise
• Report safety concerns, mandated reporting issues, and critical incidents to appropriate supervisors or security personnel
• Maintain professional boundaries and confidentiality
• Communicate with families about scheduling, program expectations, fees, resources, and case management needs
• Complete required documentation before the end of each shift
• Respond to phone calls and emails
• Maintain organized case files and perform filing and record management
• Collaborate with team members and assist with coverage
• Attend required staff meetings and trainings
• Work independently and collaboratively under the supervision of the Family Visitation Program Manager
• Provide professional, culturally responsive, impartial, and respectful service to participants

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