Patient Access Representative

Children's Wisconsin

. Welcome and initiate contact with patient families to obtain necessary registration and insurance information .

Posted 9/23/2026part-timeMilwaukee • Wisconsin • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration processes, ensuring accurate data entry and effective communication with patients and families. Capable of supporting clinic operations while adhering to infection prevention protocols and utilizing electronic medical record systems.

Highest-signal resume keywords

Patient RegistrationEpic ExperienceCustomer ServiceData Entry SkillsHealthcare Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryMicrosoft WindowsWord ProcessingTroubleshooting PC IssuesRegistration Accuracy

Soft Skills

Organizational SkillsAnalytical SkillsPrioritizing SkillsTeamworkIndependent Work

Tools & Technologies

Electronic Medical RecordWelcome KiosksConcierge Module

Certifications & Qualifications

High School DiplomaGEDHSED

Industry Keywords

Revenue CycleInfection PreventionPatient CareHealthcare SettingInterpreter Services

About the role

Key responsibilities & impact

Welcome and initiate contact with patient families to obtain necessary registration and insurance information
Register patients according to established department guidelines
Ensure patient accounts flow through the revenue cycle without registration-related errors
Communicate with patients, families, and staff to ensure seamless access throughout care delivery
Greet patient families proactively to provide a positive first contact
Support clinic flow by monitoring patient location, communicating waiting room placement and wait times, and communicating patient needs to care providers
Engage Interpreter services when indicated in the Electronic Medical Record or requested by the patient family
Enter demographic and insurance registration information accurately and completely
Scan registration documents, obtain patient/family signatures, and collect co-pays or outstanding balances
Facilitate self-check-in through Welcome Kiosks and concierge module
Positively identify patients and engage families using self-service options
Follow infection prevention protocols and check isolation and infection prevention alerts and notifications

Requirements

What you’ll need

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) Required
1+ years of experience in customer service Required
Epic experience Preferred
Prior experience in a healthcare setting Preferred
Excellent organizational, analytical, and prioritizing skills
Ability to work independently or as a team
Ability to work a weekend schedule, holiday schedule and possible hours or location shift change at times
Knowledge of computer and keyboard, Microsoft Window and basic word processing skills
Ability to troubleshoot basic PC issues
Proficient data entry skills with accuracy and speed
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served

Benefits

Comp & perks

Equal opportunity / affirmative action employer
Diverse and inclusive work environment
Employment is at-will