Children's Wisconsin

Assistant

• Assist with patient care responsibilities as directed by clinicians, including preparing treatment supplies/materials and physically assisting patients with physical, communication, or behavioral needs
• Assist with rooming, in-clinic check out, and scheduling
• Monitor daily schedules, including appointments, no-shows, cancellations, bump list appointments, and wait-list appointments
• Inventory, order, and maintain adequate supplies and equipment; stock department rooms
• Maintain clean, organized, and safe treatment areas in compliance with Joint Commission standards
• Clean treatment areas, equipment, and treatment materials/toys after each session in collaboration with therapists
• Check expiration dates and refrigerator temperatures and remedy issues as needed
• Maintain the missing equipment report with the clinical engineering department
• Collect and deliver instruments and equipment to sterile processing or food services
• Greet patients and families while ensuring confidentiality and privacy
• Manage telephone calls and document information to support the Clinic Coordinator and clinic operations

Outpatient PT/OT Rehab Assistant

Night Shift

• Provide remote video supervision from Children’s Corporate Center to assigned hospital patients
• Ensure patient safety through continual virtual surveillance and verbal redirection
• Perform basic activities demonstrated through the Virtual Sitter checklist
• Use telesitter software
• Monitor up to 6 patients continuously on one screen while remaining alert
• Document observations on paper logs and in the electronic health record
• Communicate with patients using a microphone and headset when verbal redirection is needed
• Prioritize and respond to simultaneous situations
• Promptly communicate patient observations, concerns, and needs to hospital staff
• Provide care appropriate to the patient population and applicable policies and procedures

Virtual Sitter

Physician Assistant

• Adhere to Children’s Wisconsin, Children’s Medical Group procedures, and standards
• Maintain confidentiality and HIPAA compliance
• Provide exceptional care to patients and families
• Perform pre-visit planning to ensure visit efficiencies and identify care gaps
• Maintain a clean, organized environment and prepare exam rooms for safety and clinical requirements
• Greet patients and families, direct them to exam rooms, and maintain clinic flow
• Collect and document vitals, measurements, health screenings, allergies, and home medications
• Report observations or concerns to the nurse or provider
• Assist providers with examinations and procedures
• Administer medications and immunizations
• Assist with capillary and peripheral blood draws as directed
• Communicate with providers, leaders, and staff to maintain clinic operations
• Alert providers or Registered Nurses of patients needing immediate assistance
• Coordinate supply availability with the clinic leader
• Complete clinic paperwork, prior authorizations, and pre-certifications
• Assist with customer service representative duties as needed

Medical Assistant

Audiologist

• Evaluate pediatric patients referred to the Audiology Program
• Determine hearing levels, likely auditory-system damage, disability degree and potential benefits of hearing aids or special training
• Prescribe, select, dispense and adjust hearing aids and accessories
• Administer newborn hearing screening, impedance testing, otoacoustic emissions, auditory brainstem response testing, automated steady state response testing, behavioral assessments and auditory processing evaluations
• Counsel and instruct patients and families regarding auditory disabilities, treatment needs and long-term effects
• Monitor children referred to Audiology and connect families with hearing-loss organizations
• Perform cerumen management
• Maintain audiological evaluation reports, hearing-aid progress summaries and professional correspondence
• Develop protocols, databases and student/new-employee handbooks
• Collaborate with physicians, speech-language pathologists and clinical professionals
• Attend patient review conferences, clinics, education classes and meetings
• Mentor audiology and speech pathology students and supervise graduate students during practicum
• Lead and participate in pediatric audiology or otolaryngology research
• Provide in-service training and community lectures
• Attend continuing-education conferences
• Monitor testing-equipment accuracy and calibrate equipment regularly
• Maintain productivity supporting department goals

Patient Access Representative

• Welcome and initiate contact with patient families to obtain necessary registration and insurance information
• Register patients according to established department guidelines
• Ensure patient accounts flow through the revenue cycle without registration-related errors
• Communicate with patients, families, and staff to ensure seamless access throughout care delivery
• Greet patient families proactively to provide a positive first contact
• Support clinic flow by monitoring patient location, communicating waiting room placement and wait times, and communicating patient needs to care providers
• Engage Interpreter services when indicated in the Electronic Medical Record or requested by the patient family
• Enter demographic and insurance registration information accurately and completely
• Scan registration documents, obtain patient/family signatures, and collect co-pays or outstanding balances
• Facilitate self-check-in through Welcome Kiosks and concierge module
• Positively identify patients and engage families using self-service options
• Follow infection prevention protocols and check isolation and infection prevention alerts and notifications

Nurse

• Coordinate delivery of care within the Neuromuscular and Muscular Dystrophy Clinic and across healthcare settings
• Assess the physical, functional, and psychosocial well-being of patients and families
• Assist patients with transition to adult healthcare services
• Develop, implement, and evaluate collaborative plans of care
• Communicate with, educate, and engage patients, caregivers, and providers across care settings
• Provide health teaching and health-promotion education tailored to learning needs, abilities, readiness, culture, spirituality, language preferences, and barriers
• Use health literacy strategies, formats, tools, approaches, and technologies to deliver care
• Contribute to clinical practice guidelines, policies, procedures, and continuous quality improvement
• Advocate for patients and caregivers and help resolve complex ethical issues and inequities in care
• Provide telehealth care management and coordination, including telephone triage
• Support care coordination and transition-readiness initiatives
• Assist the clinic coordinator with specialized prior authorizations for multimillion-dollar gene therapies
• Contribute to program growth and development and ensure an exceptional patient and family experience

Nurse Clinician – Neuromuscular, Multidisciplinary Muscular Dystrophy

• Adhere to Children’s Wisconsin procedures and standards
• Maintain confidentiality and HIPAA compliance
• Provide exceptional care to patients and families
• Perform pre-visit planning to ensure visit efficiencies and identify care gaps
• Maintain a clean, organized environment and prepare exam rooms
• Greet patients and families, direct them to exam rooms, and maintain clinic flow
• Collect and document vitals, measurements, health screenings, allergies, and home medications
• Report observations or concerns to the nurse or provider
• Assist providers with examinations, medications, immunizations, procedures, capillary draws, and peripheral blood draws
• Communicate with providers, leaders, and staff to maintain clinic operations
• Alert the provider or RN when patients need immediate assistance
• Communicate supply and equipment needs to the clinic leader
• Complete clinic paperwork, prior authorizations, and pre-certifications
• Assist with customer service representative duties as needed
• Provide care appropriate to the patient population and applicable policies and procedures
• Support staffing needs at the Mequon location when required