Senior Customer Success Manager, EMEA

Chili Piper

. Own customer onboarding and ensure fast time to value .

Posted 10/26/2026full-timeRemoteSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical experience in implementing Salesforce and Marketing Automation systems, with a solid understanding of Javascript, HTML, and CSS. Excels in customer onboarding, cross-functional collaboration, and effective communication to drive customer success and identify upsell opportunities.

Highest-signal resume keywords

Salesforce Implementation KnowledgeMarketing Automation Software ProficiencyCross-Functional Team CollaborationCustomer Success FocusEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesforceMarketing AutomationJavascriptHTMLCSSREST APIData ModelStandard ObjectsCustom ObjectsManaged Package

Soft Skills

Solutions-DrivenConscientiousMotivated

Tools & Technologies

MarketoPardotHubSpot

Certifications & Qualifications

SFDC CertificationsMarketing Automation Certifications

Industry Keywords

Customer OnboardingTechnical SupportCustomer SuccessCross-Sell OpportunitiesCustomer Advocates

Tech Stack

Tools & technologies

JavaScriptSFDC

About the role

Key responsibilities & impact

Own customer onboarding and ensure fast time to value
Train customers and help them implement new use cases
Hold customers and Chili Piper teams accountable to defined success criteria
Engage across the Customer organization and work cross-functionally to identify opportunities and risks and present recommendations and solutions
Proactively solve and act as a point of escalation for technical issues
Provide regular updates, status, and next steps through Slack and email, plus weekly 1:1s with the Manager
Produce internal best practices and customer user stories
Collaborate with Sales, Customer Marketing, and other Post-Sales functions
Build customer advocates through case studies and references
Identify upsell and cross-sell opportunities for the Account Management team

Requirements

What you’ll need

Technical experience is required, such as implementing Salesforce or Marketing Automation systems or handling technical support cases
Basic understanding of Javascript, HTML, and CSS
Strong proficiency and experience using Salesforce, with 1–2+ years minimum
Strong proficiency and experience using Marketing Automation software, with 1–2+ years minimum, including Marketo, Pardot, or HubSpot
Salesforce implementation knowledge, including data model, standard and custom objects, REST API, Administrator, and Managed Package
Experience working with cross-functional teams within a customer organization to support a joint outcome
Demonstrated ability to communicate effectively via oral and written formats
Motivated, solutions-driven, and conscientious
Passion for customer success and excellence
SFDC certifications are a strong plus
Marketing Automation certifications are a strong plus

Benefits

Comp & perks

Competitive pay based on market rate wherever you live
Unlimited vacation
Generous health, dental, and vision insurance
Any equipment/software/tech that you need to do your job
Annual professional development stipend of $2,000 USD
Equity - all Pipers receive stock options
Annual company retreat in epic locations
Freedom and flexibility as part of a 100% distributed team
Work from wherever you want in the world
Autonomy and ownership