Chime

Program Manager

• Build and operationalize scalable performance effectiveness frameworks across BPO teams
• Create consistent scorecards and evaluation methodologies
• Partner with BPO vendors and internal operational leaders to identify performance gaps and improve outcomes
• Analyze manual audits, speech analytics, and operational reporting
• Develop and maintain performance dashboards, scorecards, and business review materials
• Identify opportunities to improve processes, performance monitoring tools, and member experience workflows
• Collaborate with operations, analytics, Member Experience, and other business teams
• Improve adoption and effectiveness of performance evaluation tools using automation and AI-driven capabilities

Explore Program Manager, Performance Effectiveness at Chime. Review requirements and application details.