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Associate Experience Specialist
Choctaw Stadium. Plan, organize, and execute experiences, programs, events, and activities to improve associate engagement, team collaboration, retention, and job satisfaction .
About the role
Key responsibilities & impact- Plan, organize, and execute experiences, programs, events, and activities to improve associate engagement, team collaboration, retention, and job satisfaction
- Provide information, education, and upskilling to people leaders
- Gather associate-experience feedback and provide descriptive, diagnostic, and predictive analysis with recommendations
- Develop timely and professional reports
- Support leadership with engagement and experience program optimization
- Troubleshoot platform issues with vendors and respond to associate requests
- Develop and document communication toolkits for associate activities, events, and programs
- Conduct after-action meetings and use participant feedback to improve future events
- Research and recommend tribal-wide and Human Resources experience initiatives
- Coordinate associate activities, events, and programs, including Associate of the Quarter, Service Milestones, Achievers, and Voice of Associate
- Maintain related records, procedures, processes, materials, and documents
- Participate in marketing engagement activities and conduct nominal groups
- Consolidate, evaluate, and present results; follow up on improvement actions
- Explore, organize, and monitor Employee Resource Groups
- Identify and market volunteer opportunities and track volunteer hours
- Contribute news and marketing items to a digital newsletter
- Monitor the AE website and Facebook page and suggest content revisions
- Assist management with responding to associate needs identified through surveys
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Human Resource Administration, or related field, or 4 years of directly related experience in lieu of education
- Strong writing, public speaking, business analysis, project management, and problem-solving skills
- Knowledge of associate engagement concepts
- Knowledge of current advances in people and culture change
- Ability to travel to events
- Copywriting and proofreading skills
- Fully competent in Microsoft Office suite to produce high quality reports
- Two (2) years of related customer service experience in an advisory and/or consultant capacity
Benefits
Comp & perks- Free gym membership
- Free access to employee health clinic
- Free lunch for casino & resort associates
- Earned wages access once per week for hourly Associates
- Pet insurance
- Paid vacation / sick time
- Medical / Dental / Vision
- 401(K) with company match
- College tuition reimbursement
- Short-term disability, long-term disability, and family leave
- Employee assistance program
- Employee prescription program
- CNO Paid Life Insurance
- Teladoc
- On Site Dental Clinics (Jet Dental)
- On Site Mammogram Services
- Free diabetes and hypertension monitoring benefit (Livongo)
- Accolade- Concierge Benefits Program
- Wellness Program that equals savings on health insurance cost (Virgin Pulse)
- Maternity Care Program