Director, Upscale Revenue Management

Choice Hotels International

. Lead and manage a team of revenue optimization professionals .

Posted 10/6/2026full-timeRemote • United StatesLead💰 $163,544 - $192,405 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in revenue optimization, change management, and stakeholder engagement, with a strong focus on operational excellence and customer satisfaction. Proven ability to lead teams, develop training materials, and implement processes that drive organizational success.

Highest-signal resume keywords

Revenue Growth ManagementChange ManagementStakeholder EngagementTeam LeadershipMicrosoft Office Suite

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Revenue Optimization ProcessesKPI EstablishmentPerformance MonitoringOrganizational Change DeliveryTraining Development

Soft Skills

Excellent Communication SkillsDetail OrientedTrust BuildingProblem Solving

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

4-Year Degree

Industry Keywords

Operational ExcellenceCustomer SatisfactionMatrix OrganizationFranchisee AlignmentContinuous Change

About the role

Key responsibilities & impact

Lead and manage a team of revenue optimization professionals
Provide training and guidance to two direct-report Regional Managers and their teams of Revenue Managers
Develop and deliver change interventions, communication plans, training and engagement materials, and resource and training needs analyses
Collaborate with Commercial, Global Sales, Marketing, Loyalty, and Operations stakeholders to enhance service delivery, pricing strategies, and customer experience
Drive stakeholder engagement and management to support project and program delivery and adoption of changes
Implement and refine revenue optimization processes, systems, and policies
Ensure Upscale Brands ChoiceROCS colleagues are ready to use, support, adopt, and exploit new technology and processes
Establish KPIs, monitor portfolio performance, provide regular reports, and create action plans to address gaps
Align revenue initiatives with franchisee needs and expectations
Support Prominent Clients and Choice partners and manage escalation requests

Requirements

What you’ll need

Proven experience in driving revenue growth while maintaining a focus on operational excellence and customer satisfaction
Experience in developing and leading a team of professionals
Experience in delivering organizational change involving changes to people, processes, technology, structure, behavior, and new ways of working
Experience in stakeholder management with a diverse range of stakeholders, overcoming resistance to change and demonstrating the ability to gain trust and understand the issues that matter to people most
Proven experience in navigating complex business landscapes within a matrix organization
Considerable knowledge of the change management challenges associated with implementing continuous change in a fast-moving organization
5+ years of progressive leadership experience
Advanced use of Microsoft tools including Word, Excel, and PowerPoint
Excellent written and verbal communication skills
Detail oriented
Ability to travel (15% of the time)
4-Year Degree Required or equivalent experience
Must not require visa sponsorship now or in the future

Benefits

Comp & perks

Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide
Annual bonus based on the terms of Choice's Management Incentive Plan (MIP)