Key Account Customer Success Associate – Vietnamese, Chinese, English

Chowbus

. Serve as the primary point of contact for master clients, building and maintaining long-term relationships with senior management teams .

Posted 11/10/2026full-timeRemote • United StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, providing tailored POS solutions, and executing effective training and onboarding processes. Proficient in data analysis, CRM systems, and communication, with a strong ability to identify and resolve operational challenges.

Highest-signal resume keywords

Client Relationship ManagementPOS Solutions ExpertiseData Analysis and ReportingBilingual Proficiency in English and VietnameseAdvanced Microsoft Excel and PowerPoint

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisPOS Systems FamiliarityCRM Systems ProficiencyMicrosoft ExcelMicrosoft PowerPoint

Soft Skills

Strong Problem-Solving AbilitiesStrong Verbal and Written CommunicationSelf-MotivatedExecution SkillsFlexibility in Fast-Paced Environments

Tools & Technologies

SalesforceOffice Software

Industry Keywords

Customer Success ManagementRetail Industry Business ProcessesClient OnboardingProduct DemonstrationsEnterprise Restaurant Groups

About the role

Key responsibilities & impact

Serve as the primary point of contact for master clients, building and maintaining long-term relationships with senior management teams
Understand clients’ business needs and goals, communicate product requirements internally, and provide tailored POS solutions
Identify upsell and upgrade opportunities within existing accounts
Recognize expansion opportunities within enterprise restaurant groups and drive new store signings
Assist large clients with POS product demonstrations and solution-fit evaluation
Support individual store onboarding and go-live processes
Identify and resolve POS system usage issues and provide timely support
Coordinate with internal teams on client inquiries and operational challenges
Deliver system training and onboarding guidance
Conduct regular training sessions and product update meetings
Partner with Product, Engineering, Technical Support, and Operations teams to incorporate client feedback into product improvements
Lead weekly and monthly client meetings to gather requirements, document feedback, and drive follow-up

Requirements

What you’ll need

Advanced Microsoft skills, especially in Excel and Powerpoint required
Strong execution skills required
Strong problem-solving abilities, with the flexibility to address client needs in fast-paced environments
Self-motivated and capable of leading initiatives independently while contributing to team success
Proficient in data analysis and reporting
Familiarity with CRM systems (e.g., Salesforce) and office software
Strong verbal and written communication skills required
Bachelor’s degree or higher in the related areas preferred
2+ years of experience in customer success management preferred
Bilingual proficiency in English, Vietnamese, and Mandarin required
Familiarity with POS systems and business processes within the retail industry preferred

Benefits

Comp & perks

A fair compensation package
Medical, dental, and vision insurance
401(k)
100% employer-paid Short-Term Disability (STD)
100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
Company holidays
Birthday off
Paid Parental Leave
Flexible Paid Time Off (PTO)
Employee Assistance Program (EAP)
Bonus