Chowbus

Customer Success Manager

• Serve as the primary point of contact for master clients, building and maintaining long-term relationships with senior management teams
• Understand clients’ business needs and goals, communicate product requirements internally, and provide tailored POS solutions
• Identify upsell and upgrade opportunities within existing accounts
• Recognize expansion opportunities within enterprise restaurant groups and drive new store signings
• Assist large clients with POS product demonstrations and solution-fit evaluation
• Support individual store onboarding and go-live processes
• Identify and resolve POS system usage issues and provide timely support
• Coordinate with internal teams on client inquiries and operational challenges
• Deliver system training and onboarding guidance
• Conduct regular training sessions and product update meetings
• Partner with Product, Engineering, Technical Support, and Operations teams to incorporate client feedback into product improvements
• Lead weekly and monthly client meetings to gather requirements, document feedback, and drive follow-up

Explore Key Account Customer Success Associate – Vietnamese, Chinese,… at Chowbus. Review requirements and application details.

Chowbus

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Key Account Customer Success Associate – Vietnamese, Chinese, English