FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal communication skills and a customer-first mindset while effectively managing call volumes and achieving conversion targets. Proficient in logging data accurately and providing insights based on customer feedback to enhance engagement strategies.
Highest-signal resume keywords
Customer Service ExperienceVerbal Communication SkillsPersuasion and Negotiation SkillsCall Center ExperienceBasic Computer Literacy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Call LoggingCustomer Feedback AnalysisTarget AchievementData EntryService Recovery Techniques
Soft Skills
Empathetic ListeningResilienceAttention to DetailSolution-Oriented ApproachObjection Handling
Tools & Technologies
SpreadsheetsTracking Sheets
Certifications & Qualifications
Diploma or Bachelor's Degree
Industry Keywords
TelesalesCustomer RetentionE-commerceTech IndustryStartup Environment
About the role
Key responsibilities & impact- Place outbound calls to identified customer segments using a work smartphone and contact lists provided by the Data/Growth team
- Understand each customer’s experience and preferences through structured, empathetic conversations
- Apply personalised offers, service recovery, discount codes, promo codes, or reassurance to encourage renewed ordering in line with approved playbooks
- Accurately log call outcomes, customer feedback, and sentiment in the designated tracking sheet after every call
- Meet or exceed daily/weekly call volume and re-engagement conversion targets
- Escalate recurring or systemic feedback to relevant teams for resolution
- Maintain a professional, friendly, and solution-oriented tone on every call
- Provide daily/weekly reports on call activity, conversion rates, and top feedback themes
- Identify patterns in customer feedback and suggest improvements to engagement scripts, offers, or processes
- Stay up to date on current promotions, service areas, and platform features to answer customer questions confidently
- Work varying hours and shifts as required
Requirements
What you’ll need- A minimum of a Diploma or Bachelor's degree in any field
- 1–2 years of experience in a call center, telesales, customer retention, or customer service role
- Experience in tech/e-commerce/delivery is a plus
- Excellent verbal communication skills in English
- Twi or other local languages is a strong advantage
- Strong persuasion, negotiation, and objection-handling skills
- An empathetic listener with a customer-first mindset
- Comfort working with targets/KPIs in a fast-paced environment
- Basic computer literacy; comfortable using spreadsheets
- High resilience — able to handle rejection and difficult conversations without losing composure
- Good record-keeping and attention to detail when logging call data
- Track record of excellence beyond academics
- Prior exposure to startup environments
Benefits
Comp & perks- MacBook for your work
- Opportunities for rapid career progression
- Lunch allowance
- Ride credits for transport
- Smart, kind colleagues invested in your growth
- Specific benefits, allowances, and coverage may vary by country or city in line with local regulations and market practices