Chowdeck

Graphics Designer

• Create on-brand designs for digital and physical channels, including social media, email campaigns, billboards, packaging, and in-app content
• Collaborate with marketing, content, and cross-functional teams to develop creative assets that enhance customer engagement
• Support brand consistency by following and contributing to design guidelines and templates
• Scale existing projects to other formats while maintaining cohesive branding
• Manage multiple projects simultaneously and meet deadlines in a fast-paced environment
• Tailor designs and communications to the culture and values of current and future cities
• Stay updated with design trends, tools, and techniques
• Ensure designs comply with copyright and data protection laws
• Represent Chowdeck at self-hosted and external events

Brand & Graphic Designer

Social Media Manager

• Handle Chowdeck’s online presence across social media and social engagements
• Improve brand awareness and reach the target audience
• Manage public relations and resolutions as needed
• Manage existing social media marketing platforms and advertisements
• Create, copywrite, review, and edit original text and video content for social media pages and websites
• Research key SEO hashtags and implement them to maximize content exposure
• Shoot and edit fast mobile-phone content for multiple purposes
• Analyze customer expectations based on past social media activity
• Stay on top of trends
• Write and review content for websites, social media pages, and public communications
• Develop and define KPIs and KPAs for social media campaigns
• Monitor and influence website and social media traffic statistics
• Optimize SEO-driven content and increase site traffic
• Ensure content complies with copyright and data protection laws
• Engage with and respond to audiences
• Attend to and resolve public issues and queries empathetically and quickly
• Collaborate with cross-functional teams to understand and improve Chowdeck’s product
• Develop content strategies aligned with short- and long-term marketing targets
• Collaborate with the design team on brand taglines, catchphrases, aesthetics, brand personality, and overall outlook
• Represent Chowdeck at self-hosted and external events

Social Media Manager – Content Creator

Sales

• Drive Chowdeck's growth engine by building relationships with prospective clients and converting them into Chowdeck vendors
• Handle the full sales cycle for small, medium and large sized vendors
• Own relationships with merchants instrumental to Chowdeck's future growth
• Increase market share and adoption of Chowdeck within target sectors
• Manage the full sales cycle from lead identification and/or assignment to close
• Receive, qualify and close inbound sales requests in collaboration with vendor management and support teams
• Own a named account list and develop outbound plans to create, nurture, win and expand business within target sectors
• Build and maintain relationships with key stakeholders and operational teams within and outside Chowdeck
• Identify new business opportunities and craft multi-product solutions for vendor partner requirements
• Drive sales engagements via phone and online to achieve clear objectives
• Build trust and credibility with prospects by providing accurate information and guidance about Chowdeck's products and capabilities
• Report directly to the Head of Sales and Partnerships

Enterprise Sales Manager

Customer Retention Specialist

• Place outbound calls to identified customer segments using a work smartphone and contact lists provided by the Data/Growth team
• Understand each customer’s experience and preferences through structured, empathetic conversations
• Apply personalised offers, service recovery, discount codes, promo codes, or reassurance to encourage renewed ordering in line with approved playbooks
• Accurately log call outcomes, customer feedback, and sentiment in the designated tracking sheet after every call
• Meet or exceed daily/weekly call volume and re-engagement conversion targets
• Escalate recurring or systemic feedback to relevant teams for resolution
• Maintain a professional, friendly, and solution-oriented tone on every call
• Provide daily/weekly reports on call activity, conversion rates, and top feedback themes
• Identify patterns in customer feedback and suggest improvements to engagement scripts, offers, or processes
• Stay up to date on current promotions, service areas, and platform features to answer customer questions confidently
• Work varying hours and shifts as required

Brand & Graphic Designer

Social Media Manager – Content Creator

Enterprise Sales Manager

Operations Associate – Customer Retention