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About the role
Key responsibilities & impact- Immerse in Sales, Onboarding, and Customer Success operations to identify blockers, workarounds, and process friction
- Diagnose problems and define workflows, process redesigns, and system solutions
- Manage and develop the Sales & CS Business Partner and Marketing & Partner Ops Manager
- Architect the GTM systems stack across Salesforce, HubSpot, PlanHat, Gong, PartnerStack, LeanData, Bookit, and adjacent tools
- Lead the reduction of technical debt, legacy customizations, redundant automations, and fragile integrations
- Establish technical standards and review processes for scalable system changes
- Manage the Biz Systems team and prioritize its roadmap
- Connect GTM strategy and analytics with Sales/CS and Marketing/Partner execution
- Own territory and compensation planning infrastructure, forecasting rigor, and cross-functional GTM process alignment
- Advise the CEO on process and systems risks, opportunities, sequencing, and tradeoffs
- Report directly to the CEO and lead a team of 5–7 direct reports
Requirements
What you’ll need- 8+ years of Revenue Operations experience in a SaaS environment
- Meaningful hands-on systems/technical experience, not purely reporting or analytics
- 5+ years managing teams across RevOps, MarOps, and Business Systems
- Deep practical fluency in Salesforce and HubSpot
- Experience with PlanHat, Gong, PartnerStack, and LeanData is a strong plus
- Direct experience untangling legacy systems, customizations, or technical debt
- Ability to trace proposed fixes across interconnected systems
- Proven ability to translate ambiguous business problems into technical solutions and execute them
- Ability to advise leadership strategically while reviewing workflows and automations hands-on
- Experience partnering with Sales, Customer Success, and Marketing leadership
- Experience managing compensation, territory, or forecasting infrastructure
- Must be based in the United States
- Location and employment eligibility confirmed by recruiting team
Benefits
Comp & perks- Ongoing training and growth opportunities
- "Best Place to Work" employee experience
- Medical, dental, and vision plans
- Mental health coverage and wellness programs
- Unlimited paid vacation
- 7 weeks of baby bonding time for all new parents
- 8 weeks of paid pregnancy leave
- 401(k) matching
- Employer-contributing student loan assistance or continuing education reimbursement
- Employee Stock Incentive Plan
- Pet insurance
- Consistent and fair leadership
- Freedom and accountability in the role
